Business Analyst

As a Business Analyst at Harrier Information Systems, your primary role will be to support the design, development, and optimization of a Vendor Management Operations (VMO) tool. You will be responsible for owning the full business analysis lifecycle, from initial discovery through implementation and user adoption. Your attention to detail and ability to ensure requirements are clearly defined and business outcomes are met will be crucial to the success of this role. Key Responsibilities: - Conduct stakeholder interviews, workshops, and requirement-gathering sessions to understand vendor management and procurement needs. - Develop BRDs, FRDs, user stories, process maps, and data dictionaries with clear acceptance criteria. - Define as-is processes, identify gaps, and model optimized to-be workflows in alignment with business goals. - Confirm requirements with stakeholders, manage approvals, and ensure alignment across business and IT teams. - Work closely with technical teams to translate requirements into system features, workflows, and integrations. - Support QA team by creating UAT scenarios, validating functionality against requirements, and coordinating defect resolution. - Facilitate user training, create guides and SOPs, and ensure smooth rollout of the vendor management tool. - Collect user feedback, measure performance against KPIs, and recommend continuous improvements. - Collaborate with procurement, VMO, and IT stakeholders to align the tool with operational and compliance needs. - Support data migration, integration, and governance efforts across ERP/procurement and vendor management platforms. - Identify and implement automation and standardization opportunities to improve the vendor lifecycle process. Qualifications Required: - Proven experience as a Business Analyst within procurement, vendor management, or supply chain domains. - Strong knowledge of vendor lifecycle processes, contract compliance, and procurement operations. - Understanding of ERP/procurement platforms (SAP Concur, Oracle, Workday, etc.). - Expertise in documenting BRDs, FRDs, process flows, user stories, and functional specifications. - Proficiency with workflow tools (Visio, Lucid chart). - Strong stakeholder engagement skills to manage requirements and expectations across business and IT teams. - Excellent communication, presentation, and problem-solving skills. This is an exciting opportunity to be part of a fast-growing digital transformation services company that focuses on providing solutions for the global financial services and healthcare industries. Join Harrier Information Systems and contribute to the success of our clients globally. For more details about the company, you can visit https://www.harriersys.com.,