Business Analyst - Digital Client Success

TMF Group is a leading provider of administrative services, helping clients invest and operate safely around the world. As a global company with 11,000+ colleagues based in over 125 offices across 87 jurisdictions, we actively seek out people with the talent and potential to flourish at TMF Group, whatever their background, and offer job opportunities to the broadest spectrum of people. Once on board, we nurture and promote talented individuals, ensuring that senior positions are open to all.

Discover the Role

As a Business Analyst in Digital Client Success, you ll play a key role in supporting global implementation projects with end-to-end visibility across multiple parties/ teams. You ll track progress, coordinate dependencies, and highlight potential risks when plans shift ensuring smooth collaboration across functions. If you re detail-driven, communicative, and thrive in dynamic environments, this role is for you.

Key Responsibilities

• Minimum of 2+ years experience as an Implementation Specialist, Project Manager or similar role in the Professional Services, BPO, SaaS or ITO industries
• Minimum of 2+ years experience as an Implementation Specialist, Project Manager or similar role in the financial services industry

Key Requirements

• Proven experience with global client implementation projects following a project management technique
• Excellent communication skills in client facing context
• Experience in project planning and management, from conception to delivery
• Be able to effectively and virtually communicate in a complex and changing global business environment involving multi-cultural parties in all time zones
• Domain experience in Payroll, Entity Management, Accounting and/or other finance services is an advantage
• Have multi-country experience and demonstrates an ability to work in a multi-cultural, talented and demanding team environment
• Strong external and internal customer service orientation
• Willing to be an owner and accountable for decisions that are made
• Possess the skills and personality to operate independently and effectively in a very fast-paced complex global business with an in-depth knowledge of application management and implementations
• Strong stakeholder management, work closely with both internal and external stakeholders, and ability to develop strong and successful global working partnerships
• Analyses problems by recognizing component parts of a situation. Attempts to anticipate obstacles and think ahead. Understands the facts by asking relevant questions, before making a decision. Commits to a course of action within the necessary time frame
• Understand how to well balance business needs as well as client expectations and requirements
• Excellent communication skills in both written and oral form, with staff members, customers, suppliers and the management team with the ability to make decisions, act and get results

Educational requirements:

• A minimum of a University degree or comparable education is required.
• Fully proficient in spoken and written English, additional languages will be an asset.
• Fully proficient in the use of Microsoft Applications (Excel, Project, SharePoint, Word, PowerPoint, Outlook, Teams) with the ability to develop reports.
• PMP / PRINCE2 certification is a plus