Business analyst Conversation Banking (Chat)

8 - 13 years

20 - 30 Lacs

Posted:-1 days ago| Platform: Naukri logo

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Work Mode

Hybrid

Job Type

Full Time

Job Description

About Us

Consultancy of the year in the British Bank Award

WHY JOIN CAPCO?

You will work on engaging projects with the largest international and local banks, insurance companies, payment service providers and other key players in the industry. The projects that will transform the financial services industry.

MAKE AN IMPACT

Innovative thinking, delivery excellence and thought leadership to help our clients transform their business. Together with our clients and industry partners, we deliver disruptive work that is changing energy and financial services.

#BEYOURSELFATWORK

Capco has a tolerant, open culture that values diversity, inclusivity, and creativity.

CAREER ADVANCEMENT

With no forced hierarchy at Capco, everyone has the opportunity to grow as we grow, taking their career into their own hands.

DIVERSITY & INCLUSION

We believe that diversity of people and perspective gives us a competitive advantage.

MAKE AN IMPACT

Experience Level: 8-20 Years

Pune / Bengaluru / Hyderabad / Gurugram / Chennai/ Mumbai

Notice period – Immediate - 30 days only

Mandate Skills –

  • Role/Function:

    Business Analyst, BA, Conversation Banking BA, Chat BA, Conversational AI BA
  • Domain/Capability:

    Chat on Digital Journeys, Conversational Banking, AI Chat, Chatbot, Voicebot, Digital Banking Journeys
  • Tech/Platforms:

  • Skills:

    Agile, Jira, Confluence, NLU, Customer Experience, Digital Transformation

Please see JD below:

    • Must Have Skillsets:

      • Strong experience working on

        Chat-based digital journeys

        across

        mobile and web platforms

        .
      • Hands-on exposure to

        Chatbot

        and

        Voicebot

        implementation leveraging

        AI/Gen AI technologies

        .
      • Knowledge and practical experience with

        NLU (Natural Language Understanding) platforms

        , such as:
        • RASA

        • Google Dialogflow

        • Poly AI

        • Sierra

        • Dyna

          (or similar platforms)
        • Good to Have Skillsets:

      • Relationship Manager (RM) chat channel experience

        (e.g., WhatsApp, WeChat, or other messaging channels).
      • Exposure to

        Genesys Cloud contact center integration

        .
      • Additional Skills:

      • Strong

        business analysis skills

        , including requirements gathering, user story creation, backlog refinement, and Agile ways of working.
      • Ability to collaborate across

        Product Owners, Digital Product Managers, UX teams, and technical delivery teams

        .
      • Excellent

        stakeholder management, communication, and problem-solving skills

        .

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Capco

Consulting, Financial Services

Chicago

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