Business analyst Conversation Banking (Chat) Capco

8.0 - 13.0 years

20 - 30 Lacs

pune, chennai, bengaluru

Hybrid

About Us Capco, a Wipro company, is a global technology and management consulting firm. Awarded with Consultancy of the year in the British Bank Award and has been ranked Top 100 Best Companies for Women in India 2022 by Avtar & Seramount . With our presence across 32 cities across globe, we support 100+ clients across banking, financial and Energy sectors. We are recognized for our deep transformation execution and delivery. WHY JOIN CAPCO? You will work on engaging projects with the largest international and local banks, insurance companies, payment service providers and other key players in the industry. The projects that will transform the financial services industry. MAKE AN IMPACT Innovative thinking, delivery excellence and thought leadership to help our clients transform their business. Together with our clients and industry partners, we deliver disruptive work that is changing energy and financial services. #BEYOURSELFATWORK Capco has a tolerant, open culture that values diversity, inclusivity, and creativity. CAREER ADVANCEMENT With no forced hierarchy at Capco, everyone has the opportunity to grow as we grow, taking their career into their own hands. DIVERSITY & INCLUSION We believe that diversity of people and perspective gives us a competitive advantage. MAKE AN IMPACT Experience Level: 8-20 Years Locations – Pune / Bengaluru / Hyderabad / Gurugram / Chennai/ Mumbai Notice period – Immediate - 30 days only Mandate Skills – Role/Function: Business Analyst, BA, Conversation Banking BA, Chat BA, Conversational AI BA Domain/Capability: Chat on Digital Journeys, Conversational Banking, AI Chat, Chatbot, Voicebot, Digital Banking Journeys Tech/Platforms: Skills: Agile, Jira, Confluence, NLU, Customer Experience, Digital Transformation Please see JD below: Job Description Job Description – BA (Conversation Banking – Chat): Must Have Skillsets: Strong experience working on Chat-based digital journeys across mobile and web platforms . Hands-on exposure to Chatbot and Voicebot implementation leveraging AI/Gen AI technologies . Knowledge and practical experience with NLU (Natural Language Understanding) platforms , such as: RASA Google Dialogflow Poly AI Sierra Dyna (or similar platforms) Good to Have Skillsets: Relationship Manager (RM) chat channel experience (e.g., WhatsApp, WeChat, or other messaging channels). Exposure to Genesys Cloud contact center integration . Additional Skills: Strong business analysis skills , including requirements gathering, user story creation, backlog refinement, and Agile ways of working. Ability to collaborate across Product Owners, Digital Product Managers, UX teams, and technical delivery teams . Excellent stakeholder management, communication, and problem-solving skills .

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Manager - F&A Transformation Golden Opportunities

5.0 - 9.0 years

0 Lacs

karnataka

On-site

The role of Manager - F&A Transformation involves analyzing the existing business processes and identifying the need for transformation to align with the finance function's requirements. You will be responsible for bridging the gap between business needs and technology solutions. The ideal candidate should have hands-on experience in driving end-to-end transformative projects, with a deep understanding of technology, quality frameworks, and process knowledge. Acting as a liaison between business users and tech teams during testing and rollout is a key aspect of this role. Collaborating with stakeholders to gather business requirements, participating in client meetings, and effectively communicating across cross-functional teams are essential responsibilities. Key Skills required for this role include Business Analysis, Digital Transformation, Finance & Accounts, and Project Management. Industry Type: ITES/BPO/KPO Functional Area: ITES/BPO/Customer Service Required Education: Bachelor Employment Type: Full Time, Permanent If you are someone who excels in driving business transformation initiatives, has a strong background in finance and accounts, and possesses excellent project management skills, we encourage you to apply for this role. Job Code: GO/JC/739/2025 Recruiter Name: Ramya V,

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