Business Analyst

Job Description

Job Title: Business Analyst Experience: 8-10 years Location: Remote/Hybrid Employment Type: Contract Summary: We are looking for a highly detail-oriented and technically capable Business Analyst to support enterprise IT system applications, project coordination, and data documentation initiatives. The ideal candidate will collaborate with global business analysts, data engineers, managed service providers (MSPs), and PMO teams across time zones to drive project execution and maintain high standards of software governance and documentation. Responsibilities: Collaborate with onshore BAs and global stakeholders to support operational and strategic IT applications. Participate in daily/weekly stand-ups, track JIRA/ServiceNow tickets, and proactively follow up with developers and contractors to ensure timely completion. Coordinate with internal technical teams and external MSP vendors for software packaging, updates, licensing, and compliance documentation. Maintain accurate documentation of system software, IT governance processes, and SOPs. Support PMO activities including project tracking, reporting, and escalation of risks or blockers. Work closely with the Data Engineering team to: Document data pipelines, architecture of dashboards, and integrated systems. Maintain a central repository/catalogue of ongoing and completed data projects. Create and update KX articles in ServiceNow including SLAs, SOPs, and escalation paths. Ensure all technical and business documentation is clear, version-controlled, and up to date. Act as a communication bridge between technical developers and non-technical business users. Required Skills: 810 years of experience as a Business Analyst or IT Systems Analyst in an enterprise-level environment. Strong understanding of Cloud Infrastructure concepts (preferably AWS or Azure). Experience working with MSP vendors and cross-functional IT teams. Proficiency with tools such as ServiceNow , JIRA , Confluence , and MS Excel/PowerPoint . Familiarity with data engineering principles—pipelines, dashboard metrics, and metadata. Experience handling project coordination and documentation for software lifecycle and governance. Strong verbal and written communication skills with the ability to work with global teams. Ability to multitask, prioritize, and independently handle multiple projects. Preferred: Prior experience in a dual role (Business Analyst + Project Coordinator). Exposure to software procurement, compliance workflows, and license management. Ability to translate technical jargon into business-friendly language for stakeholders.