Job Title: IT Project Coordinator / Jr. Project Manager Location: Remote/Hybrid Job Type: Contract Experience: 6-7 years Summary : We are seeking a highly organized and analytical IT Project Coordinator / Junior Project Manager with foundational experience in business analysis . This hybrid role involves coordinating IT projects and assisting with requirements gathering, stakeholder communication, and solution documentation . The ideal candidate will have a passion for both project management and business process improvement , supporting successful project delivery and stakeholder alignment. Responsibilities : Support end-to-end project lifecycle including planning, execution, monitoring, and closure Coordinate resources, timelines, and deliverables across technical and business teams Assist in managing project scope, risks, issues, and dependencies Track progress using project management tools such as Microsoft Project, Jira, or Asana Organize and facilitate team meetings, stand-ups, retrospectives, and stakeholder reviews Maintain project documentation including project plans, status reports, and risk logs Gather, document, and validate business requirements , functional requirements , and user stories Conduct gap analysis , process mapping , and impact assessments Liaise between business stakeholders and technical teams to ensure clarity of objectives Assist in preparing BRDs (Business Requirement Documents) , FRDs (Functional Requirement Documents) , and use cases Collaborate with QA teams to define test scenarios and support UAT (User Acceptance Testing) Support change management and training efforts by documenting workflows and SOPs Qualifications : Bachelors degree in Computer Science, Information Systems, Business Administration, or related field 6-7 years of experience as a Project Coordinator, Jr. Project Manager, or Business Analyst in an IT environment Strong understanding of SDLC , Agile/Scrum , and Waterfall methodologies Proficiency with tools such as MS Excel, MS Project, Jira, Confluence, Visio, or Lucidchart Excellent communication, stakeholder management, and documentation skills Analytical mindset with problem-solving skills and attention to detail Preferred : Experience creating wireframes, process flows, or mockups Familiarity with cloud platforms like Azure or AWS Certification in CAPM, PMP, CBAP, CCBA, or Agile (CSM/PSM) is a plus Exposure to enterprise systems such as ERP, CRM, or Data Warehousing

Job Title: Business Analyst Experience: 8-10 years Location: Remote/Hybrid Employment Type: Contract Summary: We are looking for a highly detail-oriented and technically capable Business Analyst to support enterprise IT system applications, project coordination, and data documentation initiatives. The ideal candidate will collaborate with global business analysts, data engineers, managed service providers (MSPs), and PMO teams across time zones to drive project execution and maintain high standards of software governance and documentation. Responsibilities: Collaborate with onshore BAs and global stakeholders to support operational and strategic IT applications. Participate in daily/weekly stand-ups, track JIRA/ServiceNow tickets, and proactively follow up with developers and contractors to ensure timely completion. Coordinate with internal technical teams and external MSP vendors for software packaging, updates, licensing, and compliance documentation. Maintain accurate documentation of system software, IT governance processes, and SOPs. Support PMO activities including project tracking, reporting, and escalation of risks or blockers. Work closely with the Data Engineering team to: Document data pipelines, architecture of dashboards, and integrated systems. Maintain a central repository/catalogue of ongoing and completed data projects. Create and update KX articles in ServiceNow including SLAs, SOPs, and escalation paths. Ensure all technical and business documentation is clear, version-controlled, and up to date. Act as a communication bridge between technical developers and non-technical business users. Required Skills: 810 years of experience as a Business Analyst or IT Systems Analyst in an enterprise-level environment. Strong understanding of Cloud Infrastructure concepts (preferably AWS or Azure). Experience working with MSP vendors and cross-functional IT teams. Proficiency with tools such as ServiceNow , JIRA , Confluence , and MS Excel/PowerPoint . Familiarity with data engineering principles—pipelines, dashboard metrics, and metadata. Experience handling project coordination and documentation for software lifecycle and governance. Strong verbal and written communication skills with the ability to work with global teams. Ability to multitask, prioritize, and independently handle multiple projects. Preferred: Prior experience in a dual role (Business Analyst + Project Coordinator). Exposure to software procurement, compliance workflows, and license management. Ability to translate technical jargon into business-friendly language for stakeholders.