Business Analysis Manager

Job Description: As a Business Analysis Manager in the Debt Management-Flows department, you will be responsible for overseeing the collections process for assigned debts. This includes forecasting costs and NCL for retail products, conducting scenario and gap analysis, and closely monitoring specific portfolio buckets. Your role will involve setting and achieving targets from both agencies and in-house teams, while ensuring compliance with collection processes and legal requirements. You will recommend process enhancements for service efficiency and quality, identify opportunities for process and policy improvements, and collaborate with internal stakeholders for optimal outcomes. Key Responsibilities: - Forecast costs and NCL for retail products - Conduct scenario and gap analysis - Monitor specific portfolio buckets - Set and achieve targets from agencies and in-house teams - Ensure compliance with collection processes and legal requirements - Recommend process enhancements for service efficiency and quality - Identify opportunities for process and policy improvements - Collaborate with internal stakeholders for optimal outcomes Qualification Required: - Post-graduation in CA or MBA (finance),