Brand Technical Specialist

Introduction

Your Role And Responsibilities

Key OKRs

• Achieve revenue targets
• Technical Opportunity Identification (OI)
• Deal progression as measured by technical activities in opportunity management system
• Client NPS and qualitative feedback
  

Required Technical And Professional Expertise

• Pre-sales technical support: Provide in-depth technical and product expertise to clients, prospects, and the IBM sales team across Full stack observability solutions including Enterprise wide Observability; Infra, Apps, Network Performance Management; IT Resource Optimization, Application Risk & Resiliency Management; FinOps & IT Financial Management. DevOps background will be helpful as well.
• Client engagement: Work directly with clients to understand their 'said' and 'unsaid' business and technical requirements through discovery, assessments, architecture discussions, demonstrations & POCs/POVs. Respond to RFPs ensuring technical wins.
• Build Proactive POVs: Be an expert in IT Automation space including being aware of industry tech trends and drivers; Have a clear Point-of-view on IT Automation as an evolving space to share with customers, partners and larger industry.
• Solution development as a Trusted Advisor: Shape Thinking with best practices and Design as well as Present customized solutions using IBM's IT automation tools to address client needs and demonstrate the value of the products.
• Technical accuracy: Ensure the proposed solution is technically accurate and feasible for the client's specific environment.
• Collaboration & Orchestration: Pull in other SMEs within IBM ecosystem or partners, as needed to support complex client situations; Orchestrate IBM global and ISA stakeholders/ecosystems to serve client need.
• Relationship building: Develop strong trusted Tech relationships with client's Tech stakeholders by earning their trust and showing value around how IBM's solutions can solve their problems.
  

Other Skills

• Client-facing skills: Excellent verbal and written communication and customer relations skills.
• Consultative approach: Ability to perform needs analysis, create custom presentations, and deliver detailed documentation.
• Problem-solving: Proven ability to understand client issues and create successful strategies to meet their objectives.