Branch Support Executive - Bangalore East

Rentokil Initial

1 - 5 years

3 - 7 Lacs

bengaluru

Posted:3 hours ago| Platform:

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Skills Required

ticketing sales operations compliance back office office administration labour customer service individual contributor auditing branch support executive

Work Mode

Work from Office

Job Type

Full Time

Job Description

About the Role:

The Executive - Branch Support is responsible to handle back office administration through managing ICabs, handling required documentation and accounts related work.
The person will report to the Branch/Base Head, The incumbent will have to work as part of a multi- functional team and this involves collaboration with the internal team and external stakeholders.

Job Responsibilities:

Call Handling - Picking calls received at branch, transferring calls , taking down messages or providing details as requested by prospect / customer
Directing / Assigning / Responding to Emails received on central Email id.
iCABS - Ticket Assignment and co- ordination with concerned employees for status update.
Change Negotiating Employee
Invoice Forecast, Invoice Suspensions, Invoice Print and distribution.
Generating Renewal report
Generating Renewal letters for CSEs
Renewing same price & price increase contracts
Raising Termination requests in the portal
Raising CR tickets for price decrease
SHE related documentation.
Fumigation Certification and updation in register whenever required.
License Renewal, Compliance and Preparation for audit by inspector.
Incentive Calculation for further submission.
Attendance and standard input (Mediclaim etc, Contract Labour Input, Indents)
Branch Customer Documentation - Quotations, Customer Compliance, OCC Filing, PO Filing, Warranty etc.
Entering receipt and deposit slip into the system for collections.
Adjustments for collections on behalf of other branches.
Raising Credit note requests on the portal.
Petty Cash portal management and local bank activities.
Conveyance records for Technicians.
Service Docket upload for KA.
Any other activities assigned by the Branch Manager as per the Branch Dynamics.

Key Result Areas:

ICabs Ticket Management
On time submission of reports
Branch Documentation
Support accounts related activities

Compet

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