Branch Service In-charge

Job Title : Branch Service In-charge

Department: Service

Locations : Taliparamba, Kannur

About the Role :

We are seeking a highly motivated and experienced Branch Service In-charge to oversee service operations across our branch in Taliparamba. This role is key to ensuring exceptional customer service and efficient management of branch service teams.

Key Responsibilities:

• Lead and manage branch service teams to ensure timely and effective service delivery.
• Oversee the installation, maintenance, and repair of home appliances and electronics.
• Ensure adherence to service quality standards and customer satisfaction.
• Monitor inventory levels and spare parts availability at each branch.
• Resolve customer complaints and ensure prompt issue resolution.
• Implement service process improvements and best practices.
• Prepare and analyze service performance reports and present to senior management.
• Train and mentor service staff to enhance technical skills and knowledge.
• Collaborate with the Head Office to align branch service operations with company objectives.

Qualifications and Skills :

• Bachelor’s/Diploma/ITI in (Electronics, Electrical, or Mechanical).
• Minimum 3 years of experience in a service management role, preferably in home appliances/electronics.
• Proven leadership and team management skills.
• Excellent communication, problem-solving, and customer service skills.
• Proficiency in MS Excel and service management software.
• Willingness to travel across branch locations as required

Package and Other Benefits:

• Competent Salary Package ranged from INR. 20,000 to INR. 30,000 per month.
• Health Insurance
• Employee Provident Fund

Note: Prefers candidates within 30km range of Taliparamba Region and willing to commute to the Branch for work

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Application Question(s):

• How many years of experience do you have in the Electronics/Home Appliances Industry?
• Do you have worked on Excel Software Before?

Experience:

• Service technician: 1 year (Required)

Location:

• Taliparamba, Kerala (Required)

Work Location: In person

Speak with the employer
+91 9895557744