Branch Service In-charge

Job Title : Branch Service In-charge

Department: Service

Locations : Kondotty, Malappuram and Taliparamba, Kannur

About the Role :

We are seeking a highly motivated and experienced Branch Service In-charge to oversee service operations across our branch in Kondotty. This role is key to ensuring exceptional customer service and efficient management of branch service teams.

Key Responsibilities:

• Lead and manage branch service teams to ensure timely and effective service delivery.
• Oversee the installation, maintenance, and repair of home appliances and electronics.
• Ensure adherence to service quality standards and customer satisfaction.
• Monitor inventory levels and spare parts availability at each branch.
• Resolve customer complaints and ensure prompt issue resolution.
• Implement service process improvements and best practices.
• Prepare and analyze service performance reports and present to senior management.
• Train and mentor service staff to enhance technical skills and knowledge.
• Collaborate with the Head Office to align branch service operations with company objectives.

Qualifications and Skills :

• Bachelor’s degree in Engineering (Electronics, Electrical, or Mechanical) or equivalent.
• Minimum 3 years of experience in a service management role, preferably in home appliances/electronics. - Proven leadership and team management skills.
• Excellent communication, problem-solving, and customer service skills.
• Proficiency in MS Office and service management software.
• Willingness to travel across branch locations as required.

Job Types: Full-time, Permanent

Pay: ₹16,000.00 - ₹28,000.00 per month

Benefits:

• Health insurance
• Provident Fund
• Work from home

Experience:

• Service technician: 1 year (Required)
• Customer service: 1 year (Preferred)

Location:

• Kondotti, Kerala (Required)

Work Location: In person