Branch Service In-charge

You will be responsible for overseeing service operations at our branch in Coimbatore, ensuring exceptional customer service and efficient management of branch service teams. Your key responsibilities will include: - Leading and managing branch service teams to ensure timely and effective service delivery. - Overseeing the installation, maintenance, and repair of home appliances and electronics. - Ensuring adherence to service quality standards and customer satisfaction. - Monitoring inventory levels and spare parts availability at each branch. - Resolving customer complaints and ensuring prompt issue resolution. - Implementing service process improvements and best practices. - Preparing and analyzing service performance reports and presenting them to senior management. - Training and mentoring service staff to enhance technical skills and knowledge. - Collaborating with the Head Office to align branch service operations with company objectives. Qualifications and Skills required for this role: - Bachelors degree in Engineering (Electronics, Electrical, or Mechanical) or equivalent. - Minimum 1-2 years of experience in a service management role, preferably in home appliances/electronics. - Proven leadership and team management skills. - Excellent communication, problem-solving, and customer service skills. - Proficiency in MS Office and service management software. - Willingness to travel across branch locations as required. In addition to the above, you will benefit from: - Salary: best in the industry - Health Insurance - Provident Fund This is a Permanent job opportunity requiring a Diploma (Preferred) education qualification. You should have at least 1 year of experience in Customer Service Support in Electronics or Home Appliances. The work location will be in person.,