Branch Operations & Service Manager

Job Description

Job Requirements Job Description: Branch Operations & Service Manager at IDFC FIRST Bank Company Overview IDFC FIRST Bank is a leading private sector bank in India, committed to providing innovative and customer-centric financial solutions. We are looking for a highly motivated and experienced individual to join our team as a Branch Operations & Service Manager at our Suratgarh, Rajasthan branch. Job Title: Branch Operations & Service Manager Job Type: Full-Time Job Category: Retail Banking Department: Retail Banking > Rural Banking > Liabilities > Branch Management > Branch Operations Location: Suratgarh, Rajasthan, India Additional Parameters Minimum 5 years of experience in branch operations and service management in a banking environment Strong knowledge of retail banking products and services Excellent communication and interpersonal skills Ability to lead and manage a team Proficient in MS Office and banking software Knowledge of local language and culture is preferred Job Summary The Branch Operations & Service Manager will be responsible for managing the day-to-day operations and service delivery at the Suratgarh branch. This role requires a strong understanding of retail banking products and services, as well as excellent leadership and communication skills. Key Responsibilities Oversee the branch operations and ensure smooth functioning of all processes Monitor and maintain the branch's service standards and ensure timely resolution of customer complaints Train and develop branch staff to provide high-quality customer service Manage and maintain branch cash levels and ensure compliance with banking regulations Collaborate with other departments to achieve branch targets and goals Conduct regular audits to ensure compliance with internal policies and procedures Keep up-to-date with industry trends and implement best practices in branch operations and service delivery Represent the bank in local community events and build relationships with customers and stakeholders Prepare and submit reports on branch performance to senior management Qualifications Bachelor's degree in Business Administration, Finance, or a related field Minimum 5 years of experience in branch operations and service management in a banking environment Strong knowledge of retail banking products and services Excellent communication and interpersonal skills Ability to lead and manage a team Proficient in MS Office and banking software Knowledge of local language and culture is preferred We offer a competitive salary and benefits package, as well as opportunities for growth and development within the organization. If you are a self-motivated and results-driven individual with a passion for delivering exceptional customer service, we encourage you to apply for this position. Show more Show less