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Axis Bank
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Branch Operations Head

Branch Operations Head

Axis Bank

2 - 7 years

10 - 11 Lacs

thiruthuraipoondi

Posted:1 week ago| Platform:

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Skills Required

customer relationship administration customer service banking operations banking products account opening sales branch operations operations neft compliance writing daily operations external audit rtgs retention communication skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

The Branch Operations Head (BOH) manages the customer sales officers and tellers of a branch and ensures efficient daily operations of the branch along with implementing strategies to increase productivity and performance levels in order to achieve the branch s financial targets The BOH is also responsible for ensuring compliance with the rules, regulations and policies governing the bank

Ensure administration of the branch by directing daily operations like cash, clearing, transfer, ECS/RTGS/NEFT, SB, CD, FDR, Deposits, account opening and customer service with a team of Tellers and Customer Service Officers
Ensure all customer complaints and issues are resolved maintaining high service standards
Establish and strengthen all key customer relationships to generate sustained business
Ensure growth in account balances and achievement of aggregate cross sell points target
Ensure maintenance of cash balance as per Cash Retention Limit
Control and monitor leakage of income, office accounts and anti-money laundering s
Ensure compliance with banking rules, regulations and procedures, review vault register and overdue management
Review branch operations reports and track exceptional transactions
Handle internal and external audit processes and attend audit queries immediately
Ensure that all customer service officers are adequately trained on the products, processes and various policies of the bank

Qualifications

Graduation / Post-Graduation (MBA-Marketing preferred) from a recognized institute
NCFM and AMFI Certifications

Role Proficiencies

Knowledge of banking products and services
Knowledge of regulatory guidelines and norms
Good communication (both verbal and written) skill in both English and the local language
Ability to manage complex client situations
Ability to manage risk and uncertainty for self and team within a dynamic priority-setting environment
Ability to handle pressure and meet deadlines

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Axis Bank

Banking

Mumbai

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Branch Operations Head