Branch Manager

Job Description

Branch Manager - Job Description Business • Implement branch specific marketing & communication strategies to continuously st the Ujjivan brand. • This role is responsible for driving the entire business targets for liabilities assigned to branch. • Manage exceptional customer service, proactive sales environment and efficient operations, while adhering to regulations/compliance requirem • Focus on retaining existing customers, increasing the customer base and cross-selling Ujjivan products and services Oversee branch operations, cash management and service quality; work closely with product a marketing teams to drive campaigns at their branches • Monitor daily performance of branch staff • To manage a team of 5 to 7 employees. Cascade targets the branch targets to the respective staffs and ensure achievement is tra through periodic reviews. • Ensure all deferrals taken are cleared within the specific period • Monitor the overall portfolio of the branch; ensure adherence to compliance and regulatory norms are met. Customers • Ensure customers are educated about all products/services offered by Ujjivan ' • Ensure courteous customer service is offered to customers by the branch s • Reduce customer attrition by guiding CCR(s) on exit interviews, customer engagement prog etc. • Lead customer connect initiatives in the branch vici Internal Process • Oversee and ensure efficiency in branch/ATM operations through adherence to TAT for va internal and customer end processes; drive utilization of alternate channel. Ensure compliance with banking guidelines, quality framework and audit requirements; ensure speedy resolution of any audit observations and take necessary steps to prevent recurred ensure compliance with Know Your Customer (KYC), Anti- Money Laundering (AML), audit a other regulations & applicable laws in the bran Monitor, control & minimize all expenses in the Branch, such as telephone, consumption stationery, computer consumables, electricity and other overheads without sacrificing qua • Oversee accurate cash management and tallying of accounts in the system through the Cashier Accountable for branch safety including security of cash/vault etc. Learning & Performance Location: Agartala Interested candidate can share you updated resume at: moumita.chakraborty@ujjivan.com