Branch Manager

Job Title: Branch Manager - Branch Banking

Location: Chennai Alwarpet & Gopalapuram and Hyderabad-Jubilee Hills, (Flagship branch)

Department: Branch Banking

Job Summary

The Branch Manger will be responsible for the overall management of the branch, including business growth, customer service, operations, and compliance. The role requires strong leadership to drive sales, enhance customer relationships, ensure operational efficiency, and maintain regulatory compliance.

Key Responsibilities

1. Business Development & Revenue Growth

• Achieve branch targets for deposits, CASA (Current Account, Savings Account), cross-selling, and third-party products (insurance, mutual funds, etc.).
• Identify and acquire new customers while maintaining relationships with existing clients.
• Drive MSME, retail, and priority sector lending in alignment with business objectives.
• Develop and execute local marketing strategies to enhance branch visibility.

2. Customer Relationship & Service Excellence

• Ensure excellent customer service and handle escalations effectively.
• Drive initiatives to improve customer engagement and satisfaction levels.
• Implement a customer-centric culture at the branch.

3. Operational & Compliance Management

• Ensure adherence to banking regulations, internal policies, and RBI guidelines.
• Manage cash flow, branch operations, and risk controls.
• Conduct regular audits and compliance checks.

4. Team Leadership & Performance Management

• Lead, mentor, and manage the branch team to achieve business goals.
• Conduct regular training programs for staff on sales, service, and compliance.
• Set performance targets and review employee productivity.

5. Market Intelligence & Competitor Analysis

• Monitor industry trends and competitor activities.
• Provide insights and recommendations for business improvements.

Key Requirements

Qualification & Experience

• Graduate/Postgraduate in Finance, Business Administration, or a related field.
• 6 -12 years of experience in retail banking, with at least 3-5 years in a leadership role.

Skills & Competencies

• Strong sales and business development skills.
• Excellent leadership and team management abilities.
• In-depth knowledge of banking operations, risk management, and compliance.
• Strong communication and negotiation skills.
• Customer-oriented with a problem-solving mindset.

Compensation & Benefits

• Competitive salary based on experience.
• Performance-based incentives.
• Health & insurance benefits.
• Career growth and development opportunities.

With Warm Regards,

Ravi Kumar SharmaDeputy Manager | Skillventory

M | +91-7489933146 / 9713759707

E | ravikumar.sharma@skillventory.com