Branch Manager

Key Responsibilities:

• Branch Operations:
• Oversee end-to-end operations of the Kannur branch, ensuring timely pickups and deliveries.
• Ensure compliance with company SOPs, safety standards, and customer SLAs.
• Supervise loading/unloading, hub coordination, and linehaul scheduling.
• Team Management:
• Manage and motivate branch staff including drivers, delivery executives, and support team.
• Assign daily tasks, monitor attendance, and ensure productivity.
• Customer Relationship Management:
• Serve as the primary contact for key customers.
• Resolve service-related issues promptly and ensure high customer satisfaction.
• Sales & Business Development:
• Coordinate with the sales team to support local business development.
• Identify new opportunities to increase branch revenue.
• Reporting & MIS:
• Prepare daily, weekly, and monthly reports on branch performance.
• Share delivery performance, vehicle utilization, and customer complaints data.
• Inventory & Asset Management:
• Ensure accountability for PODs, scanners, boxes, and branch assets.
• Maintain stock registers and enforce inward/outward documentation procedures.
• Cost Control:
• Monitor branch-level expenses and support cost optimization initiatives.

Key Requirements:

• Graduate or Diploma holder; Logistics/Operations background preferred.
• 3–6 years of experience in branch-level logistics or supply chain management.
• Strong leadership, problem-solving, and communication skills.
• Proficiency in Excel, and logistics management tools.
• Ability to handle pressure and multitask in a fast-paced environment.

Job Type: Full-time

Pay: ₹20,000.00 - ₹35,000.00 per month

Work Location: In person