Branch Manager

About the Role

We are looking for a branch manager who will be accountable for the P&L of a particular branch along with playing a strategic role in building processes and leading large teams. He/She will also be expected to drive the process, lead in-flow, and create marketing plans and customer experiences for their specific city. This role involves working closely with engineering, product, design, and marketing teams to deliver results. It is a great role to get a microscopic view and firsthandexperience of the way businesses are built and scaled.

The charter for this role will include:

• To be accountable for the P&L account for a specific branch.
• Meet Allotted Branch targets (Leads, Applications & visas).
• To lead a team of 25+ functional experts in the counselling division and team leaders by demonstrating leadership skills through building teams, driving key process metrics, creating a superlative work culture, bringing strong customer focus, and leading the company to exponential growth.
• Pipeline forecast Management, Report & Data Management
• Working cohesively with a team of equally talented and passionate colleagues to develop short- and long-term strategies to create a sustainable customer base and business model
• As part of the leadership team, you will audit, overlook, and implement all operations initiatives for the organization and efficiently manage teammates.
• Utilizing a high level of work independence and autonomy of decisions to enable the team for 10X growth.
• Contribute in developing a strong & efficient counselling team & conduct Training sessions & help build a world-class team of counsellors
• Resolve escalations and ensure a smooth student journey and maintain high satisfaction ratings.
• Maintain high satisfaction ratings.
• Implement Organizational Values, Goals & objectives within the team.
• Collaborate with internal & external stakeholders to achieve set targets. Identify, analyze and rectify operational issues in coordination with immediate supervisors

Ideal Persona

• 4+ years of experience in P&L management, sales, or operations and managing a team of more than 10 team members
• Exceptional at operational excellence - defining, monitoring, improving processes and metrics
• Competent at managing multiple stakeholders across the business, channel partners, counsellors, operations, etc.
• Build strong client and non-client support through 100% compliance of application processes.
• Good skills in handling CRM.

Why is this a great opportunity for the right candidate :

• Experienced founding team
• Right to win - The founding team knows the business & its secrets inside out. We are starting with a significant head start and a precise plan of action
• Barriers to entry - This is a specialized play with natural barriers to entry, allowing for significant value creation for all equity holders
• Backed by marquee global investors
• Exposure to all aspects of company building - exposure to investors, fund-raising, decision-making, building the team & culture
• All of the above are perks of joining a high-potential company very early, along with a competitive market salary.