Posted:2 weeks ago|
Platform:
On-site
Full Time
· Oversee overall branch operations, ensuring smooth functioning across sales, service, finance, and customer relations.
· Develop and implement strategic sales plans to achieve monthly and annual targets for both new and pre-owned vehicles.
· Manage a team of sales consultants, service advisors, and administrative staff—driving performance, motivation, and training.
· Monitor dealership KPIs such as sales conversion rate, footfall-to-sale ratio, CSI (Customer Satisfaction Index), and revenue per vehicle.
· Build and maintain strong relationships with customers to drive repeat sales and referrals, ensuring superior customer experience.
· Coordinate with JCB corporate and regional offices for stock allocation, promotional campaigns, and brand compliance.
· Manage inventory control, including vehicle orders, deliveries, and stock aging to optimize working capital.
· Oversee after-sales service operations to ensure timely delivery, quality maintenance, and customer satisfaction.
· Analyze market trends, competitor activities, and regional performance to identify new business opportunities.
· Ensure adherence to JCB’s operational standards, brand guidelines, and financial compliance requirements.
· Handle escalations and resolve customer grievances promptly to maintain high retention and dealership reputation.
· Prepare and present monthly business performance reports to senior management.
· Lead local marketing initiatives and community engagement programs to enhance brand visibility and dealership footfall.
Job Types: Full-time, Permanent
Pay: ₹35,000.00 - ₹45,000.00 per month
Work Location: In person
JCB Alliance Industrial Marketing
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