Branch Manager

Job Description

Job Summary: The Branch Manager is responsible for overseeing the daily operations of the branch, ensuring the achievement of business goals, customer satisfaction, and efficient team performance. The role involves managing staff, improving sales, ensuring compliance with company policies, and maintaining high operational standards. Key Responsibilities: Manage overall branch operations and ensure efficient functioning. Develop and implement sales strategies to achieve branch targets. Lead, coach, and mentor branch staff to ensure productivity and motivation. Build strong customer relationships and resolve client queries or issues. Monitor cash flow, expenses, and financial performance of the branch. Ensure branch compliance with regulatory and internal policies. Prepare and present reports on branch performance to senior management. Ensure excellent customer service and maintain high satisfaction levels. Identify business development opportunities and generate new leads. Conduct regular training and performance reviews of branch employees. Requirements: Proven experience as a Branch Manager or similar leadership role. Strong knowledge of banking, sales, and customer service principles. Excellent leadership, interpersonal, and communication skills. Ability to manage and motivate a team. Proficient in MS Office and financial software. Strong organizational and problem-solving abilities.