Branch Manager

Employment Type:

Experience:

Position Overview:

Key Responsibilities:

Business Development and Market Entry

• Identify and convert new clients through field visits, cold calling, and local networking
• Create and execute a regional business development plan to establish branch presence
• Meet sales targets and develop long-term customer relationships
• Prepare proposals, negotiate terms, and close contracts

Operations and Service Delivery

• Set up complete branch-level operations from the ground up
• Recruit and deploy manpower (security personnel, housekeeping, etc.) as per client requirements
• Monitor service quality through regular site visits and client feedback
• Ensure manpower availability, discipline, and shift adherence

Compliance and Documentation

• Ensure full statutory compliance, including PF, ESI, labour laws, and PSARA
• Maintain deployment records, attendance, wage registers, and other documentation
• Coordinate with the Head Office for licenses, payroll, and audit support

Revenue and Collections

• Monitor branch-level revenue, cost controls, and profitability
• Oversee client billing, follow up on payments, and reduce outstanding dues
• Submit timely reports and MIS to management

Team Building and Leadership

• Recruit, train, and lead a small branch team including recruiters and field staff
• Motivate and guide the team to achieve operational and sales goals
• Foster a performance-driven culture focused on client satisfaction and accountability

Client Service and Retention

• Act as the primary point of contact for all client-related matters
• Handle escalations, grievances, and ensure prompt resolution
• Strive for 100% client satisfaction and renewal of service contracts

Candidate Profile:

• Proven experience in sales, business development, and operations in the manpower/security/facility industry
• Strong knowledge of statutory compliances and industry standards
• Excellent communication, negotiation, and leadership skills
• Self-starter with the ability to set up and grow a branch independently
• Willingness to travel locally and work in a target-driven environment
• Good market knowledge and local client network preferred

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