Branch Manager

Job Description

Roles & Responsibilities Branch Manager/BIC A Branch Manager is an employee who oversees the operations of a branch. The branch manager's responsibilities include managing resources and staff, developing and attaining sales goals, delivering customer service, and growing the location's revenues. 1. Branch Operations Management Responsible for overseeing the day-to-day operations of the branch, including managing customer interactions, ensuring compliance with regulatory requirements, Leading and managing a team and ensure branch is well maintained and presentable for customers. 2. Sales Business Development Responsible for driving business growth by acquiring new customers, expanding the customer base, and increasing loan disbursements and increase business within the branch's jurisdiction. 3.Team Management Responsible for managing the branch staff, including recruitment, training, performance evaluation, and motivation. Ensure that the team is adequately trained and equipped to handle their responsibilities effectively. 4. Customer Relationship Management Responsible for building and maintaining strong customer relationships, providing excellent customer service, resolving customer complaints, and addressing customer queries. Ensure that customers are satisfied with the services provided by the branch and that their needs are met. Build and maintain strong relationships with members and promote customer retention. 5. Risk Management Responsible for managing various risks associated with NBFC operations, including credit risk, operational risk, and compliance risk. Implement risk management processes, monitoring risk indicators, and ensuring compliance with internal policies and regulatory guidelines. Implement effective risk management strategies to safeguard the financial health of the branch. 6. Compliance and Regulatory Management Responsible for preparing and submitting various reports to senior management and regulatory authorities, ensuring timely and accurate reporting of branch performance, loan portfolio, and compliance with regulatory requirements. 7. Financial Management Responsible for managing the financial aspects of the branch, including budgeting, expense control, revenue generation, and profitability. Ensure that the branch is operating within the allocated budget and is meeting its financial targets. Monitor expenses and revenue, taking necessary steps to improve financial performance. 8. Marketing and Promotion Responsible for formulating and implementing the branch's business strategies in alignment with the overall business objectives of the Company. Identify market opportunities, developing product offerings, and implementing sales strategies to achieve business growth, and promotional activities to attract new customers 9. Customer Service & Conflict Resolution Provide excellent customer service and address customer queries and concerns promptly. Build and maintain strong relationships with members and promote customer retention. Handle customer complaints and disputes efficiently, ensuring that resolutions are in accordance with company policies and regulations. 10. Training and Development Provide ongoing training and development opportunities for branch staff to enhance their skills and knowledge.