Branch Manager – CHA

Job Title:

Location:

Company:

Job Summary

Branch Manager – CHA

Key Responsibilities

1. Business Development – CHA Services

• Identify, target, and acquire new clients requiring

  customs clearance and freight forwarding services

  .
• Build and maintain strong relationships with

  importers, exporters, shipping lines, freight forwarders, and allied service providers

  .
• Drive branch-level

  sales growth

  , ensuring achievement of

  revenue and margin targets

  .
• Prepare

  commercial proposals

  , negotiate terms, and close deals with prospective customers.
• Monitor

  market trends, competitor activity, and evolving customer requirements

  .
• Plan and organize

  customer meetings and visits

  to strengthen business relationships.

2. Branch Operations – CHA Services

• Oversee end-to-end

  CHA operations

  , including documentation handling, bill of entry filing, customs liaison, and port coordination.
• Ensure strict compliance with

  Customs Act, DGFT regulations, port authority rules, and internal SOPs

  .
• Maintain high standards of

  accuracy, turnaround time, and service quality

  in clearance processes.
• Liaise effectively with

  customs officials, shipping agents, transporters, and port authorities

  for smooth cargo movement.
• Ensure proper

  documentation, record maintenance, and audit readiness

  at the branch level.
• Drive

  process improvements

  to minimize delays, errors, and operational costs.

Qualifications & Experience

• Graduate / Postgraduate in

  Logistics, International Trade, Supply Chain, or a related field

  .
• Mandatory experience in a

  licensed CHA firm

  .

• 7–10 years

  of overall experience in

  customs brokerage

  , with at least

  3 years in a managerial or branch leadership role

  .
• Strong knowledge of

  customs procedures, compliance requirements, and port operations

  .
• Proven ability to manage

  clients, teams, and branch profitability

  .

Key Skills & Competencies

• Business Development & Client Acquisition
• CHA Operations & Regulatory Compliance
• Negotiation & Commercial Acumen
• Team Leadership & Branch Management
• Stakeholder & Government Liaison
• Process Improvement & Cost Optimization