Branch Manager

Job responsibilities:

• Source proposals for the assigned products.

• Appraise the loan proposal, highlighting the viability of business.

• Carry the entire operation and execution from loan approval to legal to disbursement.

• Monitor the client relations and payment schedule.

• Understand the client need & design communication for them.

• Design Products suitable to market and clients requirement in coordination and supervision

of Head MSME.

• Study competitor and do product benchmarking.

• Maintain and manage the cordial relationship with stakeholders through client servicing.

• Prepare and provide timely information for the purpose of MIS reporting to the higher

management

• Target setting for individual sales officers as well as the branch and monitoring achievement

rates

• Plan for & implement cross-sell programs for MSME finance products to existing customers

• Business plan preparation for the branch with regular performance tracking

Collection:

• Ensure timely collections by contacting customers on a regular basis

• Monitor the repayment process & delinquency trends at the Branch

• Ensure the collections target for the branch are met on an ongoing basis

Team management:

• Implement training programs for the branch staff as required by the company

• Manage the branch team in an effective manner, resulting in employee satisfaction

• Track the performance of team members and evaluate the same on a periodic basis, and mentor the team by providing constructive feedback

• Ensure that the branch team members adhere to the values of the company and are punctual and disciplined

• Ensure that the team works as a cohesive unit and delivers a superior customer experience.

• Address any concerns that the staff may have with respect to the work environment and ensure a healthy working environment for the team

Skills and Knowledge:

• Sound product knowledge

• Good networking skills

• Good Team spirit & Leadership skills

• Problem solving

• Time Management