1727 Branch Management Jobs - Page 5

Role & responsibilities: 1 . Branch Operations Management * Oversee all daily operations at the branch. * Ensure adherence to company policies, compliance, and internal controls. * Maintain proper documentation and ensure audit readiness. 2. Customer Relationship & Service * Build strong relationships with customers and local stakeholders. * Address customer queries and resolve issues effectively and promptly. * Promote a service-first culture within the team. 3. Team Supervision & Development * Manage a small team and assign clear responsibilities. * Mentor and guide junior staff on operational excellence and customer service. * Ensure team targets and service levels are met consistently. 4. Business Development & Outreach * Identify local business opportunities and partnerships. * Support marketing and promotional initiatives at the branch level. * Drive customer acquisition and retention efforts. 5. Reporting & MIS * Maintain accurate records of branch performance, collections, and transactions. * Provide timely reports to regional or head office teams. * Highlight risks, local trends, or opportunities to management. 6. Cash & Asset Handling (if applicable) * Ensure safe handling of branch cash and physical assets. * Coordinate with finance/accounts for reconciliations and reporting. 7. Compliance & Risk Monitoring * Ensure full compliance with regulatory and company norms. * Monitor risks and escalate potential issues for timely action. Preferred candidate profile: Experience Level: 1. Minimum 10 years of professional experience. 2. Retired senior professionals from public/private sector banks, NBFCs, or insurance companies are strongly encouraged to apply. Key Competencies & Skills: 1. Leadership & People Management * Proven ability to manage and mentor teams. * Experience handling small-to-mid-sized branches or client-facing units. 2. Customer Relationship Handling * Strong interpersonal skills to build trust with customers and partners. * Empathetic, solution-oriented, and customer-focused approach. 3. Operational Oversight * Familiarity with day-to-day branch activities, including compliance, reporting, and cash handling. * Comfortable working with basic digital systems and MIS tools. 4. Communication & Local Connect * Excellent verbal and written communication skills. * Proficiency in English and local language (Telugu/Kannada as per location). * Good local knowledge and network in the assigned area. 5. Integrity & Reliability * High standards of ethics, integrity, and professionalism. * Ability to work independently and take ownership of responsibilities. Educational Qualification: * Graduate in any discipline. * Additional certifications in Banking, Accounting, or Insurance are a plus.

Designation: Branch Head Minimum Qualification: Graduate / Post Graduate Locations : SALUMBER RAJSAMAND GANGAPUR Desired Candidate Profile: Relevant Experience of Sales and Collection (in Asset Finance products, Home loan, Mortgages, Business Loans, etc ) from Banks/ NBFC /Financial Institutions Must have knowledge and hands-on experience of retail sales Good client servicing skills Good financial analytical skills, communication skills. Job Description: Would be responsible to achieve the sales target assigned to base and mentor branch. Handling the Team of Business Managers and Relationship Officers. New Client Acquisition & Business generation of Home loan Business. Responsible for individual & Teams targets. Shall be responsible for sourcing, servicing, and disbursing the business and manage overdue collections. Taking care of Teams Productivity and business. Team Motivation/ Training. Giving Product training to existing and new hired team. Mange both internal & external channel for business expansion & development Understanding the intricacies of various cases and filtering them so that only appropriate cases are put up for approval. Coordination with other departments like Credit, Operations for processing of loan till final disbursement and ensure smooth servicing and operations. Shall be responsible for Overdue Collections & Revenue generation process. Interested candidates can share their resume at aarushi.sharma@aavas.in or whatsapp on 8306700856.

Role Expectations. Salesforce Service Cloud and Contact Center :. Designs and implements best in class Salesforce based call center solutions. Optimizes customer and agent experiences, processes, workflows and on-line and call handling best practices using Salesforce capabilities including Experience Cloud, Service Cloud, Service Voice, CPQ, BOTs, SMS, On-line Sites and Order Management, Data Cloud, Einstein/Gen AI, Unified Knowledge. Ensures a seamless omnichannel and end-to-end optimal Contact Center customer and agent experience. Leadership. Leads and mentors a team of Salesforce practitioners. Ensures adherence to best practices in Salesforce. Solution Design. Participates in and leads pre-sales meetings and sales opportunities. Establishes scalable solutions aligned with client needs, estimates level of effort and prepares proposals. Presents proposals and solutions to clients. Leads, participates in, and facilitates customer requirements definition and solution design workshops. Prepare detailed solutions and blueprints. Gathers and maps business requirements to functional/technical requirements and identifies features, gaps, and solutions out-of-the-box, custom, and creates innovative solutions. Project Delivery. Oversees and leads the design, build and run of Salesforce Solutions. Assesses and makes recommendations on business process, design, building, testing, and run of project solutions. Understands the technical depth of the project and validates the correct resources for the project. Oversees demos development and works closely with users on user acceptance testing. Works closely with clients to assess their architecture, and architects' solutions that meet their requirements. Manages and completes configurations and customizations, security model, and user setup as needed. Documents and implements configurations, customizations, and data mapping requirements for the engagements. Manages and executes the process of gathering, documenting, and maintaining business/process workflows following standard processes and procedures (business process reviews). Works with project teams and clients to fully communicate requirements, solutions, project progression and provides functional and technical expertise. Works on integrating Salesforce with other systems, data mapping, using APIs and middleware. Leverages Salesforce Einstein/Gen AI-driven insights and automation. Industry Knowledge. Apply industry-specific knowledge to develop tailored Salesforce solutions. Stay informed about industry trends and leverage Salesforce Industry Cloud solutions. Customize Salesforce to meet regulatory and compliance requirements specific to the industry. Continuous Improvement And Innovation. Stay updated with the latest Salesforce features and releases. Recommend and implement improvements for existing and new Salesforce environments. Create innovative solutions. Provide training and support to end-users, clients and project teams. Documentation. Create and maintain comprehensive documentation for all solution designs and implementations. Ensure knowledge transfer and documentation for future reference. Qualifications. A proven Salesforce professional with multiple full lifecycle Salesforce implementations and at least 7+ years of experience working with Salesforce. 10+ years of experience in enterprise software applications. Expert in Service Cloud contact center experience is a must have. Strong knowledge of Salesforce and integration with other systems. Industry-specific experience in sectors such as finance, healthcare, retail, technology, and other major sectors. Experience with Salesforce Einstein and AI-driven solutions, a plus. Required Qualifications. Education :. Minimum bachelors degree in computer science, Information Technology, or related field. Salesforce Certifications. Administrator. Service Cloud. Experience Cloud, a plus. Data Cloud, a plus. Contact Center, Architect Level and other Salesforce Certifications, a plus. Soft Skills. Proven leadership skills. Excellent problem-solving and analytical skills. Excellent communication and interpersonal skills. Team player with ability to work collaboratively in a team environment. Leadership skills with the ability to mentor and guide clients and team members. Attention to detail and commitment to delivering high-quality solutions. Experience in Agile or Scrum methodologies. (ref:hirist.tech).

Roles and Responsibilities Manage daily operations of the branch office, ensuring efficient sales performance and customer satisfaction. Develop and implement strategies to achieve business targets, including premium collection and policy issuance goals. Lead a team of agents and staff members, providing guidance on sales techniques, product knowledge, and customer service standards. Analyze market trends and competitor activity to identify opportunities for growth and improvement. Ensure compliance with company policies, procedures, and regulatory requirements. Desired Candidate Profile 1-5 years of experience in insurance industry or related field (branch handling/management). Gender : Male. Diploma in Any Specialization; MBA preferred but not mandatory. Proven track record of achieving target achievements through effective leadership skills. Strong convincing power with excellent communication interpersonal skills.

Gold Loan Relationship Officer-LOANS AGAINST GOLD-Marketing Branches Operations Ensure Gold Loan targets of the branch are met month on month Ready to move in market and generate Gold loan leads Smooth Process of Gold loan is done at the branch Make sure they maintain good relations at branch level BM / BOM / RM / RO and Service staff Should always be market and Competition savvy 100% maintaining compliance of processing Gold Loan Maintenance of Gold loan Registers at branch level To identify new assayers for the branch Maintain 3 assayers for each branch Proper documentation of Gold loan and see that it has FPT (First Pass) Authorization To maintain Zero NPA of the branch TAT to be maintained while processing the Gold loan or Closure of Gold loan Closure documents to be sent to CPC Chennai within HO specified period . Make sure Weighing machine balance Assayer agreements are renewed on time. JOB REQUIREMENT Graduation is must Good communication skills Should have good convincing skills

Key Deliverables Responsible for achieving the Business Objectives of the Retail Liabilities Sales Team for the branch and meet the Value, Volume and channel Productivity metrics Responsible for generation of revenues through sale of CASA, X-Sell and Third Party Products like Insurance Responsible for Sourcing High Value CASA customers along with entire Family Banking relationships Sources new to bank customers through external individual efforts and acquisition channel Responsible for successfully contacting 20 customers per day. Responsible for meeting 4 customers/ prospects per day. Responsible for upgrading customers from a lower product category to high Desired Candidate Profile Good communication skills Comfortable working in a full- fledged sales profile / NTB Acquisition Customer orientation High energy levels with a motive to succeed Qualification, Experience & Age Criteria: Graduation qualification in any stream Candidates with 1-2 years of experience in NTB Sales Acquisition roles can apply Age Criteria : Maximum 30 Years of age.

Key Deliverables Responsible for achieving the Business Objectives of the Retail Liabilities Sales Team for the branch and meet the Value, Volume and channel Productivity metrics Responsible for generation of revenues through sale of CASA, X-Sell and Third Party Products like Insurance Responsible for Sourcing High Value CASA customers along with entire Family Banking relationships Sources new to bank customers through external individual efforts and acquisition channel Responsible for successfully contacting 20 customers per day. Responsible for meeting 4 customers/ prospects per day. Responsible for upgrading customers from a lower product category to high Desired Candidate Profile Good communication skills Comfortable working in a full- fledged sales profile / NTB Acquisition Customer orientation High energy levels with a motive to succeed Qualification, Experience & Age Criteria: Graduation qualification in any stream Candidates with 1-2 years of experience in NTB Sales Acquisition roles can apply Age Criteria : Maximum 30 Years of age.

Key Deliverables Responsible for achieving the Business Objectives of the Retail Liabilities Sales Team for the branch and meet the Value, Volume and channel Productivity metrics Responsible for generation of revenues through sale of CASA, X-Sell and Third Party Products like Insurance Responsible for Sourcing High Value CASA customers along with entire Family Banking relationships Sources new to bank customers through external individual efforts and acquisition channel Responsible for successfully contacting 20 customers per day. Responsible for meeting 4 customers/ prospects per day. Responsible for upgrading customers from a lower product category to high Desired Candidate Profile Good communication skills Comfortable working in a full- fledged sales profile / NTB Acquisition Customer orientation High energy levels with a motive to succeed Qualification, Experience & Age Criteria: Graduation qualification in any stream Candidates with 1-2 years of experience in NTB Sales Acquisition roles can apply Age Criteria : Maximum 30 Years of age.

Key Deliverables Responsible for achieving the Business Objectives of the Retail Liabilities Sales Team for the branch and meet the Value, Volume and channel Productivity metrics Responsible for generation of revenues through sale of CASA, X-Sell and Third Party Products like Insurance Responsible for Sourcing High Value CASA customers along with entire Family Banking relationships Sources new to bank customers through external individual efforts and acquisition channel Responsible for successfully contacting 20 customers per day. Responsible for meeting 4 customers/ prospects per day. Responsible for upgrading customers from a lower product category to high Desired Candidate Profile Good communication skills Comfortable working in a full- fledged sales profile / NTB Acquisition Customer orientation High energy levels with a motive to succeed Qualification, Experience & Age Criteria: Graduation qualification in any stream Candidates with 1-2 years of experience in NTB Sales Acquisition roles can apply Age Criteria : Maximum 30 Years of age.

Role & responsibilities Preferred candidate profile Maintains the Profit and Loss statement and Balance Sheet for the branch. • Executes the Branch Strategy in line with the overall Branch Banking strategy for the bank. • Sustained revenue generation for the branch through cross sell of TPP, RA and BB products • Liabilities mobilization through CASA portfolio growth in the Branch Catchment Superior and Consistent Customer Service • Ensures Efficient complaint management within specified TATs • Drives high service scores • Conducts customer engagement programs and marketing events • Ensures proper implementation of CRM by the Sales, Relationship & BSD departments and to be reviewed at every interval Strengthening Systems, Controls and Processes • Ensures Upkeep of the Branch and ATM and raises issues if required • Liaises with respective teams for effective and efficient Fraud Management within the cluster • Ensures branch compliance with Banks policies and processes • Ensures timely submission of MIS reports • Ensures safety and security of Bank and customer's assets • Ensures Audit related deliverables both internal and external are met as per the prescribed norms • Ensures Role clarity to employees in the branch and manage attrition Performance Management • Tracks and monitors daily productivity and book movement of the branch • Partners with the HCM Business partner for periodic review of performance of executives in the Branch and identify training needs if required

Monitor and analyze field risks associated with liabilities. Develop and implement strategies to mitigate potential losses. Conduct regular audits and reviews to ensure compliance with regulatory requirements. Collaborate with cross-functional teams to identify and address areas of risk. Provide training and guidance to staff on risk management best practices. Identify opportunities to improve processes and procedures related to risk management. Job Requirements Strong understanding of liabilities and risk containment principles. Excellent analytical and problem-solving skills. Ability to work effectively in a fast-paced environment. Effective communication and interpersonal skills. Strong attention to detail and organizational skills. Experience working with financial institutions or similar industries is preferred.

Manage and oversee daily branch operations to ensure efficient service delivery. Develop and implement strategies to boost customer acquisition and retention. Lead and motivate a team of sales professionals to achieve business targets. Build strong relationships with customers, colleagues, and stakeholders. Monitor and control expenses to maintain profitability and minimize losses. Ensure compliance with regulatory requirements and internal policies. Job Requirements Proven experience as a Branch Manager in the BFSI industry, preferably in retail banking. Strong knowledge of mortgage products and services. Excellent leadership, communication, and interpersonal skills. Ability to work in a fast-paced environment and meet deadlines. Strong analytical and problem-solving skills with attention to detail. Experience in managing teams and achieving business objectives.

1. Student acquisition activities/BTL/tutorial references & school engagement for the branch. 2.Create a welcoming environment and service standard at branch. 3.Be responsible for hiring, rostering, motivating and retaining the team

Job role: Manage sales and distribution through the cross channel and open market channels Ensure unilateral growth by adding new DSAs / Branches Manage and grow the Direct Sales team and focus on increased Productivity Marketing and encashing catchment areas Meeting HNI clients and explaining various products related to Loan against property/HF Responsible for Builder relations and Builder Tie Ups to focus on Primary Markets Responsible for Project approvals of Builders Ensure additional revenue generation through cross – sell & Multi selling of Insurance, CASA , Credit Cards etc. Training & Development of the DST Team and DSAs Liasoning with Internal teams for business like Credit, Legal, Technical, RCU & Operations Responsible for end to end processing of the case and updating the status of the same to the customers. Ensuring Top Class service for Customers for better NPS Scores Job : Qualification - Graduate / MBA Skills & Experience – Customer relationship management skills - Sales and service orientation

Posting Description for Internal Candidates Branch Manager Short Description for Internal Candidates Enhancement of Deposit pool from Customers Establishing standards and delivery of service Sale of non-deposit products. Cross selling targets progressively Sale of MF and Insurance pro Description for Internal Candidates Enhancement of Deposit pool from Customers Establishing standards and delivery of service Sale of non-deposit products. Cross selling targets progressively Sale of MF and Insurance products Fee Income Branch Administration Regulatory Compliance Manage productivity and overall morale of branch team members Overall responsible for break-even and P&L of branch Job : Overall 6yrs of Banking experience; out of which 3-4yrs in Retail Liabilities Must have had Sales experience and exposure, preferably of Liabilities products Qualifications- MBA / CA/ CAIB Good Leadership skills (though more tactical than strategic) ThinkerDoer – 40:60 In-depth understanding of financial instruments, markets and macro micro economic processes Ability to carry along all the units involved in the customer service cycle to ensure customer “DELIGHT” Liaising with product management team, marketing and other centers & verticals for new product development, service enhancements and sales initiatives. Same Posting Description for Internal and External Candidates

Manage sales and distribution through the cross channel and open market channels Ensure unilateral growth by adding new DSAs / Branches Manage and grow the Direct Sales team and focus on increased Productivity Marketing and encashing catchment areas Meeting HNI clients and explaining various products related to Loan against property/HF Responsible for Builder relations and Builder Tie Ups to focus on Primary Markets Responsible for Project approvals of Builders Ensure additional revenue generation through cross – sell & Multi selling of Insurance, CASA , Credit Cards etc. Training & Development of the DST Team and DSAs Liasoning with Internal teams for business like Credit, Legal, Technical, RCU & Operations Responsible for end to end processing of the case and updating the status of the same to the customers. Ensuring Top Class service for Customers for better NPS Scores. Job : Qualification- Graduate / MBA

Team Leader Lead a team of Virtual Relationship Managers (VRM) responsible of service, sales, and profitability from assigned portfolio. Collaborating with fulfilment teams to ensure best in class conversion ratios. Ensure availability of trained manpower to maintain production at 100% capacity. Meet cost to income ratios as determined by Score card. Adherence to Standards of Performance. Meeting Customer Satisfaction index as measured through NPS surveys. Job : Graduate with 7+ years of experience or Post Graduate with around 5 years of experience, of which a min 3 years leading a team of 15+ Full Time Employees. People management skill essential. Experience in working in a tele-sales or relationship management in BFSI preferred. Certified in AMFI/IRDA. Good listening skills and strong communication abilities. Team Player. VRM Officer To exclusively handle Wealth/Privy Outbound calls- schedule equivalent experience profiles from other competitors. Differentiated training to make them universal phone banking officers – cross training in cards, liabilities, assets. This skill will also do sales with assigned customer based mapped to them. Measure of outcomes – NPS, Service Level, Service Quality and Sales. Responsible for quality communication and customer servicing within laid down productivity and service benchmarks. Ensure customer “delight” and consistent service experience, including timely resolution of customer queries/issues. Complete the logs specified by the process (End-of-day target). Adherence to Information Security norms & quality process norms. To be aware of and comply with any updates about the process. Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance. Job : Should be a least graduate. No western line candidates to be scheduled, kindly hunt profiles residing near to Thane. Should not have employment gap for more than a month. Should have at least completed a year in current org. Better soft skills – conversational skills and English versant scores 7+. Flexible to work on rotational week offs.

1. Student acquisition activities/BTL/tutorial references & school engagement for the branch. 2.Create a welcoming environment and service standard at branch. 3.Be responsible for hiring, rostering, motivating and retaining the team Required Candidate profile Need to have excellent team leading and communication skills

Premier Acquisition Manager – Business Banking KRAs: Responsible for Achieving the Business Objectives of the Retail Liabilities Sales Team for the branch and meet the Value, Volume and channel Productivity metrics Responsible for generation of revenues through sale of CA, X-Sell and Third Party Products like Insurance Responsible for Sourcing High Value CA customer’s along with entire Family Banking relationships Penetration of Business Banking products like CMS/POS/Beat services to CA customer. Sources new to bank customers through external individual efforts and acquisition channel Desired Candidate Profile: Customer orientation High energy levels with a motive to succeed Had managed & Sourced Business Banking customer’s Background in order of preference Banking, Financial Services Graduate2-3 years of experience Post Graduate2 -3 years of experience Age Limit 30 Years

Job Name Premier Acquisition Manager Grade M2 (Deputy Manager) JOB ROLE : Acquisition of HNI's only. Selling TPP and Generating Revenue. Building CASA book size. Conducts regular promotional and customer events to generate leads Cross selling of MF, Gold, Insurance and asset products. JOB REQUIREMENT: Good coordinator with different channels. Excellent communication skills. Should have some knowledge and experience in Portfolio Management. Should have some existing base of customer’s Having more than 1-2 year work experience

1. Student acquisition activities/BTL/tutorial references & school engagement for the branch. 2.Create a welcoming environment and service standard at branch. 3.Be responsible for hiring, rostering, motivating and retaining the team Required Candidate profile Need to have excellent team leading and communication skills

Premier Acquisition Manager – Business Banking KRAs: Responsible for Achieving the Business Objectives of the Retail Liabilities Sales Team for the branch and meet the Value, Volume and channel Productivity metrics Responsible for generation of revenues through sale of CA, X-Sell and Third Party Products like Insurance Responsible for Sourcing High Value CA customer’s along with entire Family Banking relationships Penetration of Business Banking products like CMS/POS/Beat services to CA customer. Sources new to bank customers through external individual efforts and acquisition channel Desired Candidate Profile: Customer orientation High energy levels with a motive to succeed Had managed & Sourced Business Banking customer’s Background in order of preference Banking, Financial Services Graduate2-3 years of experience Post Graduate2 -3 years of experience Age Limit 30 Years

Manage sales and distribution through the cross channel and open market channels Ensure unilateral growth by adding new DSAs / Branches Manage and grow the Direct Sales team and focus on increased Productivity Marketing and encashing catchment areas Meeting HNI clients and explaining various products related to Loan against property/HF Responsible for Builder relations and Builder Tie Ups to focus on Primary Markets Responsible for Project approvals of Builders Ensure additional revenue generation through cross – sell & Multi selling of Insurance, CASA , Credit Cards etc. Training & Development of the DST Team and DSAs Liasoning with Internal teams for business like Credit, Legal, Technical, RCU & Operations Responsible for end to end processing of the case and updating the status of the same to the customers. Ensuring Top Class service for Customers for better NPS Scores. Job : Qualification- Graduate / MBA

Posting Description for Internal Candidates Enter Custom Internal Posting Description Short Description for Internal Candidates Description for Internal Candidates Job Role : Source merchantswho need POS/EDC terminals/Bharat QR (Merchant acquiring)in the local market Work with mapped branches and sales teams for lead generation and closure Meet customers, understands needs, negotiate on pricing, close AOFs Generate independent leads from references and close them proactively. Understanding of KYC, costing, pricing, subvention, etc Generate performance reports and identify gaps/opportunities and Drive topline revenue Retain clients by building relationship and growing portfolios Job Requirement : 2-4 years of experience in sales of POS business with a reputed bank or merchant acquirer Deep understanding of Merchant Acquiring business Proficient in MS Office (MS Word, Excel, Powerpoint) Understanding of acceptable KYC Written and verbal knowledge of English and the local language in the market Presentable and dynamic Same Posting Description for Internal and External Candidates Same Posting Description for Internal and External Candidates

Premier Acquisition Manager – Business Banking KRAs: Responsible for Achieving the Business Objectives of the Retail Liabilities Sales Team for the branch and meet the Value, Volume and channel Productivity metrics Responsible for generation of revenues through sale of CA, X-Sell and Third Party Products like Insurance Responsible for Sourcing High Value CA customer’s along with entire Family Banking relationships Penetration of Business Banking products like CMS/POS/Beat services to CA customer. Sources new to bank customers through external individual efforts and acquisition channel Desired Candidate Profile: Customer orientation High energy levels with a motive to succeed Had managed & Sourced Business Banking customer’s Background in order of preference Banking, Financial Services Graduate2-3 years of experience Post Graduate2 -3 years of experience Age Limit 30 Years