BPO Voice Process

Immediate Opening – BPO Voice Process at Spancore Technology!Key Responsibilities1. Customer Interaction & Support Handle inbound and outbound customer calls professionally and efficiently. Understand customer requirements and provide accurate information about products, services, or processes. Respond promptly to customer inquiries, complaints, and feedback. Assist in resolving issues or escalations by coordinating with relevant departments when required. 2. Sales & Lead Conversion  Reach out to potential customers to promote products or services. Explain product features, benefits, pricing, and offers effectively. Generate leads, convert inquiries into successful sales, and achieve assigned sales targets. Follow up on leads and maintain customer relationships to encourage repeat business. 3. Technical & Process Support  Assist customers with technical issues or troubleshooting steps. Provide clear and easy-to-understand instructions to resolve problems over the call. Document customer-reported issues for the technical support team when escalation is needed. 4. Call Documentation & Reporting Record call details, customer information, and resolutions accurately in the CRM system. Maintain and update customer databases with correct and complete information. Prepare and submit daily, weekly, and monthly call reports to the team leader or manager. 5. Quality & Compliance Adherence Follow call scripts, quality standards, and operational guidelines as per company policies. Ensure compliance with data security, privacy regulations, and company protocols. Participate in training sessions to stay updated on process changes and quality benchmarks. 6. Team Collaboration Work closely with team leaders, supervisors, and other executives to improve customer satisfaction. Share customer feedback, challenges, and insights with the management team for process improvement. Actively participate in team meetings, brainstorming sessions, and training workshops. More information about this BPO Voice Process JobPlease go through the below FAQs to get all answers related to the given BPO Voice Process jobWhat are the job requirements to apply for this BPO Voice Process job position? Ans: A candidate must have a minimum of 0 to 3+ year experience as an BPO Voice Process What is the qualification for this job? Ans: The candidate can be a Graduate from any of the following: 12th Pass (HSE) What is the hiring Process of this job? Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.This BPO Voice Process is a work from home job? Ans: No ,its not a Work from Home Job. How many job vacancies are opening for the BPO Voice Process position? Ans: There are immediate 1 job openings for BPO Voice Process in our Organisation.