BPO / voice international hiring /salary upto 5.5 lpa

Greetings from The Job Factory !!

Job Summary:

We are seeking highly motivated and enthusiastic undergraduate or graduate freshers/ experience to join our team as International Process Associates. The successful candidates will work on international processes, providing exceptional service to our global clients.

For more details

Call : HR Shruthi 9008812627 (call or whatsapp)

Email id - shruthic@thejobfactory.co.in

• Manage inbound and outbound calls from international customers to provide assistance and resolve inquiries.
• Deliver exceptional customer service by efficiently addressing customer queries and providing effective solutions.
• Assist with product or service-related questions, troubleshooting, and technical support (if applicable).
• Maintain a high level of product knowledge to provide accurate information and resolve customer concerns.
• Accurately document and update customer information in the companys CRM system.
• Follow company policies and service level agreements (SLAs) to ensure high customer satisfaction.
• Communicate in a clear, polite, and professional manner to ensure a positive customer experience.
• Meet individual and team performance targets, such as call handling time, customer satisfaction scores, and first-call resolution.
• Collaborate with other team members and departments to improve service delivery.

Preferred candidate profile

• Fluency in English:

  Excellent verbal communication skills in English (knowledge of additional languages is a plus).

• Communication Skills:

  Clear, confident, and customer-centric communication skills.

• Problem-Solving:

  Ability to handle complex issues with professionalism and patience.

• Adaptability:

  Comfortable with a fast-paced environment and adjusting to changing customer needs.

• Technical Skills:

  Basic knowledge of computer applications and CRM software.

• Time Management:

  Strong time management skills to handle high call volumes efficiently.

• Experience:

  Previous experience in customer service, technical support, or a voice-based role is preferred. Freshers are also encouraged to apply.

• Education:

  Minimum high school diploma; a college degree is preferred.

• Shift Flexibility:

  Willingness to work flexible hours, including weekends and holidays.

Perks and benefits

• Competitive Salary:

  Attractive salary based on experience and skills.

• Performance-Based Incentives:

  Rewards and incentives for achieving KPIs such as customer satisfaction, call quality, etc.

• Health Benefits:

  Comprehensive medical insurance and healthcare plans.

• Retirement Benefits:

  Provident fund, retirement savings, or pension options.

• Paid Time Off:

  Generous vacation days, sick leave, and public holidays.

• Employee Wellness Programs:

  Access to wellness initiatives, mental health support, and fitness programs.

• Work-Life Balance:

  Flexible working hours and paid time off to support work-life balance.

• Career Growth Opportunities:

  Opportunities for internal promotions and career development.

• Training & Development:

  Ongoing training to help you enhance both personal and professional skills.

• Recognition & Rewards:

  Regular recognition for top performers, including Employee of the Month awards.

For more details

Call : HR Shruthi 9008812627 (call or whatsapp)

Email id - shruthic@thejobfactory.co.in