Assistant Centre Manager

At Furtados School of Music (FSM), we believe in Learn, Play, Live. With a vision to make music education accessible and joyful, FSM brings world-class training in music, dance, speech & drama to learners of all ages. Our centres are vibrant spaces of creativity where passionate educators and leaders work together to nurture talent and inspire communities.

Role Overview

The Assistant Manager will play a key role in supporting the Manager Customer Experience in overseeing the day-to-day operations of the FSM Aundh Centre. The role involves managing centre administration, ensuring excellent customer experience, driving student enrolments, coordinating with teachers, and maintaining smooth functioning of classes and events.

Key Responsibilities

Centre Operations & Administration

Support the Manager in daily operations to ensure smooth functioning of the centre.

Manage scheduling, class timetables, and faculty coordination.

Monitor centre upkeep, infrastructure, and equipment maintenance.

Customer Experience & Engagement

Act as the first point of contact for parents and students at the centre.

Address inquiries, provide information on programs, and handle concerns effectively.

Build strong relationships with students and parents to ensure high satisfaction.

Business Development & Enrolments

Support in achieving centre enrolment and revenue targets.

Assist in conducting demos, workshops, and engagement activities to attract new students.

Work with the sales and marketing team to execute local campaigns.

Teacher & Team Coordination

Coordinate with FSM educators for smooth execution of classes.

Track teacher attendance and performance-related matters in consultation with the Centre Manager.

Support in organising training and upskilling sessions for faculty.

Reporting & Compliance

Maintain records of student enrolments, payments, and attendance.

Share periodic reports on centre performance, revenue, and student satisfaction.

Ensure compliance with FSM policies, processes, and standards.

Key Skills & Attributes

Strong organisational and administrative skills.

Excellent communication and interpersonal skills.

Customer-centric mindset with problem-solving ability.

Passion for music/arts education (preferred).

Ability to multitask and manage operations efficiently.

Qualifications & Experience

Graduate in any discipline

12 years of experience in centre/branch operations, customer service, or educational services.

What We Offer

Opportunity to work with Indias leading music education company.

A creative and dynamic work environment.

Growth and learning opportunities across multiple domains (operations, sales, education).