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BPO Manager Training

Selectica International Solutions

8 - 13 years

|

3 - 15 Lacs

bengaluru karnataka india

Posted:3 weeks ago| Platform: Foundit logo

Apply

Skills Required

process improvement training development team leadership project management client relations

Work Mode

On-site

Job Type

Full Time

Job Description

Description

We are seeking an experienced BPO Manager Training to lead our training initiatives and develop a highly skilled workforce. The ideal candidate will have a strong background in the BPO industry and a passion for training and development.

Responsibilities

Design and implement training programs for new and existing employees in the BPO sector.
Conduct training sessions and workshops to enhance the skills and productivity of staff.
Evaluate the effectiveness of training programs and make adjustments as necessary.
Collaborate with team leaders to identify training needs and develop appropriate content.
Maintain training documentation and track employee progress.
Ensure compliance with company policies and industry standards during training.
Facilitate onboarding processes for new hires to ensure a smooth transition into the company.

Skills and Qualifications

9-13 years of experience in a training or managerial role within the BPO industry.
Strong understanding of BPO operations and best practices.
Excellent communication and presentation skills.
Proficiency in creating training materials and programs.
Ability to assess training needs and implement effective training strategies.
Experience with e-learning platforms and instructional design.
Strong organizational skills and attention to detail.
Ability to work independently and as part of a team.

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Selectica International Solutions

Technology, Software

San Francisco

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