BPO Executive

Position: BPO Executive

Job Type: Full Time

Job Summary: We are seeking a dedicated and enthusiastic BPO executive to join our team. The ideal candidate will be responsible for handling customer inquiries, providing solutions to customer issues, and ensuring a high level of customer satisfaction. This role requires excellent communication skills, a customer-centric attitude, and the ability to work in a fast-paced environment.

Key Responsibilities:

• Customer Service: Handle inbound and outbound calls, emails, and chats from customers. Address customer inquiries and complaints, and provide information about products and services.
• Problem resolution: resolve customer issues efficiently and effectively, ensuring customer satisfaction and retention.
• Data Entry: accurately input and update customer information in the database.
• Follow-Up: Follow up with customers to ensure their issues are resolved and they are satisfied with the service.
• Quality Assurance: Maintain quality standards by adhering to company policies and procedures. Ensure compliance with regulatory requirements.
• Team Collaboration: Work closely with team members and supervisors to achieve individual and team targets.
• Reporting: Prepare and maintain reports on customer interactions, feedback, and issue resolutions.

Qualifications:

• Education: high school diploma or equivalent. A degree in any discipline is preferred.
• Experience: 0-1 years of experience in a customer service or call center environment.
• Communication Skills: Excellent verbal and written communication skills in [language(s) required].
• Technical skills: proficiency in using computer systems.
• Problem-Solving: Strong problem-solving skills with the ability to handle difficult situations calmly and effectively.
• Interpersonal Skills: Ability to build rapport with customers and work effectively in a team environment.
• Adaptability: Flexibility to work in shifts, including weekends and holidays if required.

Preferred Skills:

• Experience with [specific software or tools used in your BPO].
• Knowledge of industry-specific knowledge, e.g., healthcare, finance, etc.
• Multilingual abilities.

Note : Only for interested candidates

: Freshers can also apply

Job Types: Full-time, Permanent

Schedule:

• UK shift
• ( Evening shift )

Supplemental Pay:

• Performance bonus

Language:

• English (Preferred)

Work Location: On Site

Job Types: Full-time, Permanent, Fresher

Pay: ₹11,056.46 - ₹32,818.88 per month

Work Location: In person