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Umanist NA
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BPO Executive

BPO Executive

Umanist NA

0 years

0 Lacs

india

Posted:3 days ago| Platform:

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Skills Required

resolve support service efficiency communication typing management teamwork collaboration

Work Mode

On-site

Job Type

Full Time

Job Description

Job Summary

Handle inbound/outbound customer interactions, resolve queries, and provide support with professionalism. Ensure customer satisfaction and maintain process compliance.

Key Responsibilities

Respond to customer calls, emails, or chats efficiently and courteously.
Resolve customer complaints and provide timely solutions.
Maintain accurate records of customer interactions in the system.
Follow company procedures and guidelines for service delivery.
Collaborate with team members and escalate issues when necessary.
Meet daily/weekly performance targets (KPIs) for quality, efficiency, and customer satisfaction.

Qualifications

Graduate or Diploma (any stream).
Good communication skills in English (additional language skills a plus).
Basic computer knowledge and typing skills.
Ability to handle customer queries calmly and professionally.

Skills Required

Customer service orientation
Problem-solving and decision-making
Multi-tasking and time management
Teamwork and collaboration

Experience

Freshers can apply; prior BPO/customer service experience preferred but not mandatory.

Skills: customer service,communication skills,communication,skills,bpo,customer

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