BPO Executive

Position: BPO Executive Job Type: Full Time Job Summary: We are seeking a dedicated and enthusiastic BPO executive to join our team. The ideal candidate will be responsible for handling customer inquiries, providing solutions to customer issues, and ensuring a high level of customer satisfaction. This role requires excellent communication skills, a customer-centric attitude, and the ability to work in a fast-paced environment. Key Responsibilities: Customer Service: Handle inbound and outbound calls, emails, and chats from customers. Address customer inquiries and complaints, and provide information about products and services. Problem resolution: resolve customer issues efficiently and effectively, ensuring customer satisfaction and retention. Data Entry: accurately input and update customer information in the database. Follow-Up: Follow up with customers to ensure their issues are resolved and they are satisfied with the service. Quality Assurance: Maintain quality standards by adhering to company policies and procedures. Ensure compliance with regulatory requirements. Team Collaboration: Work closely with team members and supervisors to achieve individual and team targets. Reporting: Prepare and maintain reports on customer interactions, feedback, and issue resolutions. Qualifications: Education: high school diploma or equivalent. A degree in any discipline is preferred. Experience: 0-1 years of experience in a customer service or call center environment. Communication Skills: Excellent verbal and written communication skills in [language(s) required]. Technical skills: proficiency in using computer systems. Problem-Solving: Strong problem-solving skills with the ability to handle difficult situations calmly and effectively. Interpersonal Skills: Ability to build rapport with customers and work effectively in a team environment. Adaptability: Flexibility to work in shifts, including weekends and holidays if required. Preferred Skills: Experience with [specific software or tools used in your BPO]. Knowledge of industry-specific knowledge, e.g., healthcare, finance, etc. Multilingual abilities. Note : Only for interested candidates : Freshers can also apply : Only for boys Job Types: Full-time, Permanent Schedule: UK shift Supplemental Pay: Performance bonus Language: English (Preferred) Work Location: On Site Job Types: Full-time, Permanent, Fresher Schedule: UK shift Supplemental Pay: Performance bonus Language: English (Required) Work Location: In person