About the job: Key responsibilities: 1. Outbound Client Outreach: Reach out to potential clients in AU and UK, introduce our services, and explore new business opportunities. 2. Lead Generation & Qualification: Actively listen to client needs, identify opportunities, and qualify leads aligned with our offerings. 3. CRM Management: Keep client records organized in our CRM for efficient follow-ups and relationship-building. 4. Relationship Nurturing: Build and maintain strong connections with clients, moving leads through the sales pipeline. 5. Strategic Collaboration: Partner with sales and marketing teams to design and execute effective lead generation strategies. 6. Market Insight & Industry Awareness: Stay informed about industry trends to position our services effectively. Who can apply: Only those candidates can apply who: Salary: ₹ 2,19,000 - 2,75,000 /year Experience: 0 year(s) Deadline: 2025-06-09 23:59:59 Other perks: 5 days a week, Cab/Transportation facility, Health Insurance Skills required: English Proficiency (Spoken) and Customer Support Other Requirements: 1. Language Proficiency: Strong communication skills in English, with training provided to develop a AU and UK accent. 2. Experience: Open to freshers; experience in a similar role is a plus. 3. Education: Graduates or students pursuing their degree are encouraged to apply. 4. Location: Preferably from Mansarovar or nearby areas. 5. Skills: Adaptable, client-focused, with a passion for learning and professional growth. About Company: Founded and headquartered in Jaipur, Climax BPM is an IT enterprise having ITES and call centre as its primary area of business. Our win-win approach is centred around prioritising productivity for both our team and clients. By ensuring our team has the necessary resources and support, we're able to provide efficient solutions that meet our client's needs. Our commitment to a collaborative, productive approach allows us to achieve mutually beneficial outcomes and build long lasting partnerships.
Responsibilities - 1. Handle outbound cases professionally and efficiently, addressing customer queries and concerns regarding products or services. 2. Provide effective and excellent customer service, understanding and listening to the customers needs and resolving issues in the timely manner. 3. Excellent communication skills 4. Ensure adherence to quality standards and call protocols during interaction with customers. 5. Maintaining records of customer interactions and feedbacks. 6. Must be clear with the product/service knowledge and industry trends to provide accurate information to customers. 7. Generate leads and work with a proactive approach. 8. Follow company's guidelines and should maintain data confidentiality and security. Requirements - 1. Open availability for two shifts- 5am - 2pm (Australian shift) 2pm - 11pm (UK shift) Monday to Friday ( Saturday and Sunday fixed off) 2. Educational qualification - (10+2) or graduate 3. Excellent command of English with strong verbal communication skills. 4. Basic computer proficiency. 5. Quick problem solving skills. 6. Freshers and candidates up to 1 year of experience are eligible to apply. 7. Prior experience in a BPO or a customer service role will be an added advantage. Job Types: Full-time, Permanent, Fresher Pay: ₹12,000.00 - ₹20,000.00 per month Benefits: Internet reimbursement Leave encashment Provident Fund Schedule: Evening shift Fixed shift Monday to Friday Morning shift UK shift Weekend availability Supplemental Pay: Performance bonus Quarterly bonus Yearly bonus Education: Higher Secondary(12th Pass) (Required) Experience: International voice process: 1 year (Preferred) Location: Mansarovar, Jaipur, Rajasthan (Required) Shift availability: Day Shift (Required) Work Location: In person
Calling to customers professionally and responding to customer inquiries. Handling and resolving customer queries. Providing customers with the organization’s service and product information. Following up complicated customer calls where required. Completing call notes and call reports as necessary and updating them in the CRM. Obtaining and evaluating all relevant data to handle inquiries. Managing administration, communicating and coordinating with internal departments. Other duties as assigned. Monday to Friday (Sat. Sun. fix off) Job Types: Full-time, Permanent Pay: ₹12,000.00 - ₹20,000.00 per month Benefits: Leave encashment Paid sick time Paid time off Schedule: Day shift Evening shift Fixed shift Monday to Friday Supplemental Pay: Performance bonus Ability to commute/relocate: Mansarovar, Jaipur, Rajasthan: Reliably commute or planning to relocate before starting work (Required) Language: Hindi (Preferred) English (Required) Work Location: In person
Job Summary: We are seeking a highly motivated and articulate Voice Representative to join our support team. As a key point of contact for international customers, you will handle outbound calls, provide exceptional service, resolve issues efficiently, and ensure customer satisfaction across various markets. This role requires excellent communication skills, cultural sensitivity, and the ability to work in a fast-paced, dynamic environment. Key Responsibilities: Handle outbound voice calls with customers across UK and AUS markets. Provide accurate information, assistance, and support regarding services. Demonstrate professionalism and empathy in every customer interaction. Troubleshoot and resolve customer concerns efficiently and effectively. Maintain a high level of product knowledge to offer the best solutions to customers. Log customer interactions and follow up where necessary using CRM tools. Meet or exceed performance metrics such as call quality, resolution time, and customer satisfaction. Collaborate with internal teams to escalate and resolve complex issues. Adhere to communication scripts, guidelines, and quality standards. Stay up-to-date with product updates, policy changes, and international market nuances. Requirements: High school diploma or equivalent; college degree preferred. Freshers or Minimum 6 months of experience in a voice-based customer service or call center role (International preferred). Fluent in English. Excellent verbal communication, listening, and interpersonal skills. Comfortable working with the following shift timing – o AU – 5am – 2pm o UK – 2pm – 11pm Proficiency in using customer service software, call center systems, and Microsoft Office. Ability to work under pressure, handle multiple tasks, and meet deadlines. Strong problem-solving skills and attention to detail. Preferred Qualifications: Enthusiastic and Good speaking and understanding skills. Looking for a stable career option in BPO. Understanding of international cultures and customer service expectations. Perks and Benefits: 1. 5 days working environment. 2. Saturday and Sunday fixed week offs. 3. Fixed shift timings. (No rotational, no overnight shifts) 4. One way cab (complementary) (For specific locations) 5. Formal dress code policy 5. Variable Pay – Up to 4,20,000lpa 6. PF/ESIC (Both Employee and Employer) 7. Attendance Bonus 8. Paid Leaves Job Types: Full-time, Permanent, Fresher Pay: From ₹14,000.00 per month Benefits: Leave encashment Paid time off Provident Fund Schedule: Evening shift Fixed shift Monday to Friday Night shift UK shift Weekend availability Supplemental Pay: Performance bonus Quarterly bonus Yearly bonus Experience: English: 1 year (Preferred) Language: English (Required) Location: Mansarovar, Jaipur, Rajasthan (Preferred) Shift availability: Night Shift (Required) Work Location: In person Speak with the employer +91 7413008881
Calling to customers professionally and responding to customer inquiries. Handling and resolving customer queries. Providing customers with the organization’s service and product information. Following up complicated customer calls where required. Completing call notes and call reports as necessary and updating them in the CRM. Obtaining and evaluating all relevant data to handle inquiries. Managing administration, communicating and coordinating with internal departments. Other duties as assigned. Monday to Friday (Sat. Sun. fix off) Job Types: Full-time, Permanent Pay: ₹12,000.00 - ₹20,000.00 per month Benefits: Leave encashment Paid sick time Paid time off Schedule: Day shift Evening shift Fixed shift Monday to Friday Supplemental Pay: Performance bonus Ability to commute/relocate: Mansarovar, Jaipur, Rajasthan: Reliably commute or planning to relocate before starting work (Required) Language: Hindi (Preferred) English (Required) Work Location: In person
Job Summary: We are seeking a highly motivated and articulate Voice Representative to join our support team. As a key point of contact for international customers, you will handle outbound calls, provide exceptional service, resolve issues efficiently, and ensure customer satisfaction across various markets. This role requires excellent communication skills, cultural sensitivity, and the ability to work in a fast-paced, dynamic environment. Key Responsibilities: Handle outbound voice calls with customers across UK and AUS markets. Provide accurate information, assistance, and support regarding services. Demonstrate professionalism and empathy in every customer interaction. Troubleshoot and resolve customer concerns efficiently and effectively. Maintain a high level of product knowledge to offer the best solutions to customers. Log customer interactions and follow up where necessary using CRM tools. Meet or exceed performance metrics such as call quality, resolution time, and customer satisfaction. Collaborate with internal teams to escalate and resolve complex issues. Adhere to communication scripts, guidelines, and quality standards. Stay up-to-date with product updates, policy changes, and international market nuances. Requirements: High school diploma or equivalent; college degree preferred. Freshers or Minimum 6 months of experience in a voice-based customer service or call center role (International preferred). Fluent in English. Excellent verbal communication, listening, and interpersonal skills. Comfortable working with the following shift timing – o AU – 5am – 2pm o UK – 2pm – 11pm Proficiency in using customer service software, call center systems, and Microsoft Office. Ability to work under pressure, handle multiple tasks, and meet deadlines. Strong problem-solving skills and attention to detail. Preferred Qualifications: Enthusiastic and Good speaking and understanding skills. Looking for a stable career option in BPO. Understanding of international cultures and customer service expectations. Perks and Benefits: 1. 5 days working environment. 2. Saturday and Sunday fixed week offs. 3. Fixed shift timings. (No rotational, no overnight shifts) 4. One way cab (complementary) (For specific locations) 5. Formal dress code policy 5. Variable Pay – Up to 4,20,000lpa 6. PF/ESIC (Both Employee and Employer) 7. Attendance Bonus 8. Paid Leaves Job Types: Full-time, Permanent, Fresher Pay: From ₹14,000.00 per month Benefits: Leave encashment Paid time off Provident Fund Schedule: Evening shift Fixed shift Monday to Friday Night shift UK shift Weekend availability Supplemental Pay: Performance bonus Quarterly bonus Yearly bonus Experience: English: 1 year (Preferred) Language: English (Required) Location: Mansarovar, Jaipur, Rajasthan (Preferred) Shift availability: Night Shift (Required) Work Location: In person Speak with the employer +91 7413008881
Calling to customers professionally and responding to customer inquiries. Handling and resolving customer queries. Providing customers with the organization’s service and product information. Following up complicated customer calls where required. Completing call notes and call reports as necessary and updating them in the CRM. Obtaining and evaluating all relevant data to handle inquiries. Managing administration, communicating and coordinating with internal departments. Other duties as assigned. Monday to Friday (Sat. Sun. fix off) Job Types: Full-time, Permanent Pay: ₹12,000.00 - ₹20,000.00 per month Benefits: Leave encashment Paid sick time Paid time off Schedule: Day shift Evening shift Fixed shift Monday to Friday Supplemental Pay: Performance bonus Ability to commute/relocate: Mansarovar, Jaipur, Rajasthan: Reliably commute or planning to relocate before starting work (Required) Language: English (Required) Location: Mansarovar, Jaipur, Rajasthan (Required) Work Location: In person Speak with the employer +91 7413008881
Calling to customers professionally and responding to customer inquiries. Handling and resolving customer queries. Providing customers with the organization’s service and product information. Following up complicated customer calls where required. Completing call notes and call reports as necessary and updating them in the CRM. Obtaining and evaluating all relevant data to handle inquiries. Managing administration, communicating and coordinating with internal departments. Other duties as assigned. Monday to Friday (Sat. Sun. fix off) Job Types: Full-time, Permanent Pay: ₹12,000.00 - ₹20,000.00 per month Benefits: Leave encashment Paid sick time Paid time off Schedule: Day shift Evening shift Fixed shift Monday to Friday Supplemental Pay: Performance bonus Ability to commute/relocate: Mansarovar, Jaipur, Rajasthan: Reliably commute or planning to relocate before starting work (Required) Language: English (Required) Location: Mansarovar, Jaipur, Rajasthan (Required) Work Location: In person Speak with the employer +91 7413008881
Job Overview: We are looking for a dedicated and skilled BPO Executive to join our team. The ideal candidate will handle customer inquiries, provide solutions, and ensure a high level of customer satisfaction. Key Responsibilities: Manage outbound international calls effectively. Address customer inquiries, complaints, and requests in a timely manner. Maintain accurate records of customer interactions and transactions. Collaborate with team members to achieve service goals and targets. Provide product/service information and troubleshoot issues as needed. Follow company protocols and procedures to ensure compliance. Participate in training sessions to enhance skills and product knowledge. Qualifications: 10+2 or equivalent; a degree in any field is a plus. Fresher or at least one year experience in a BPO or customer service role is preferred. Excellent verbal and written English communication skills. Strong problem-solving abilities and attention to detail. Proficient in using computers and familiarity with CRM software. Ability to work in a fast-paced environment and manage multiple tasks. Preferred Skills: Excellent and Fluent English communication skills. Multilingual skills are an advantage. Strong interpersonal skills and ability to work well in a team. What We Offer: 5 days working - Monday to Friday Shift Availability - 5AM-2PM. Competitive salary and performance-based bonuses. Comprehensive training and ongoing professional development. A supportive work environment with opportunities for career growth. Job Types: Full-time, Permanent, Fresher Pay: ₹14,000.00 - ₹20,000.00 per month Benefits: Internet reimbursement Leave encashment Provident Fund Schedule: Day shift Evening shift Fixed shift Monday to Friday Morning shift UK shift Weekend availability Supplemental Pay: Performance bonus Quarterly bonus Yearly bonus Experience: total work: 1 year (Required) Language: English (Required) Location: Mansarovar, Jaipur, Rajasthan (Required) Work Location: In person
Job Overview: We are looking for a dedicated and skilled BPO Executive to join our team. The ideal candidate will handle customer inquiries, provide solutions, and ensure a high level of customer satisfaction. Key Responsibilities: Manage outbound international calls effectively. Address customer inquiries, complaints, and requests in a timely manner. Maintain accurate records of customer interactions and transactions. Collaborate with team members to achieve service goals and targets. Provide product/service information and troubleshoot issues as needed. Follow company protocols and procedures to ensure compliance. Participate in training sessions to enhance skills and product knowledge. Qualifications: 10+2 or equivalent; a degree in any field is a plus. Fresher or at least one year experience in a BPO or customer service role is preferred. Excellent verbal and written English communication skills. Strong problem-solving abilities and attention to detail. Proficient in using computers and familiarity with CRM software. Ability to work in a fast-paced environment and manage multiple tasks. Preferred Skills: Excellent and Fluent English communication skills. Multilingual skills are an advantage. Strong interpersonal skills and ability to work well in a team. What We Offer: 5 days working - Monday to Friday Shift Availability - 5AM-2PM. Competitive salary and performance-based bonuses. Comprehensive training and ongoing professional development. A supportive work environment with opportunities for career growth. Job Types: Full-time, Permanent, Fresher Pay: ₹14,000.00 - ₹20,000.00 per month Benefits: Internet reimbursement Leave encashment Provident Fund Schedule: Day shift Evening shift Fixed shift Monday to Friday Morning shift UK shift Weekend availability Supplemental Pay: Performance bonus Quarterly bonus Yearly bonus Experience: total work: 1 year (Required) Language: English (Required) Location: Mansarovar, Jaipur, Rajasthan (Required) Work Location: In person