BPO Call Center Executive

We are hiring for one of our reputed client for Gurgoan:

Key Responsibilities:

● Inbound Call Management:

○ Promptly answer and respond to customer queries via phone, email, and chat.

○ Provide accurate information about products, services, and policies.

○ Resolve issues efficiently, escalating complex cases as needed.

● Outbound Outreach:

○ Proactively contact potential or existing customers for sales, follow-ups, surveys, or lead generation.

○ Identify customer needs, pitch relevant offerings, and close transactions when applicable.

● CRM & Documentation:

○ Maintain comprehensive records of all interactions in the CRM system.

● Track call details, resolutions, and lead outcomes. Quality, Metrics & Feedback:

○ Adhere to scripts and quality standards, meeting KPIs like AHT, FCR, conversion rates, and CSAT.

○ Participate in coaching sessions, attend training, and contribute to process improvement initiatives.

✅ Requirements:

Languages: English, Hindi – both fluent; Tamil, Telugu languages - would be an advantage.

Multilingual abilities to support diverse customer demographics are preferable.

High school diploma or equivalent; bachelor’s degree preferred.

1–2 years of experience in a BPO, call center, or customer service environment.

Strong verbal and written communication with excellent active listening ability.

Customer-centric attitude with empathy, patience, and adaptability.

Effective problem-solving, multitasking, and time management skills

What We Offer:

Competitive salary with performance bonuses

28 paid vacation days

Growth in an international, collaborative team

Internet costs compensation

**Interested candidate can call at 8506965905.

Job Types: Full-time, Permanent

Pay: ₹18,000.00 - ₹20,000.00 per month

Benefits:

• Paid sick time
• Paid time off
• Provident Fund

Schedule:

• Day shift
• Morning shift

Supplemental Pay:

• Performance bonus

Application Question(s):

• Are you a immediate joiner?

Education:

• Bachelor's (Preferred)

Experience:

• Customer support: 1 year (Preferred)

Language:

• English (Preferred)

Location:

• Gurugram, Haryana (Preferred)

Work Location: In person

Speak with the employer
+91 8506965905