BPO Associate

Work from home

Key Responsibilities:

• Handle inbound and outbound calls, emails, or chat interactions with customers or clients.
• Provide accurate information, resolve issues, and ensure customer satisfaction.
• Process requests, applications, or transactions according to client-specific procedures.
• Maintain up-to-date knowledge of products, services, and process guidelines.
• Accurately document all customer interactions and update databases or CRM systems.
• Escalate complex issues to the appropriate department or supervisor when necessary.
• Meet or exceed daily, weekly, and monthly performance metrics (e.g., quality, productivity, attendance).
• Follow company policies, confidentiality guidelines, and data protection standards.
• Participate in training sessions to enhance process knowledge and communication skills.
• Support team goals by maintaining professionalism and contributing to a positive work environment.

Qualifications and Skills:

• Education: High school diploma or equivalent (Bachelor’s degree preferred).
• Experience:
• Prior experience in a BPO, customer service, or related field is an advantage.
• Fresh graduates are welcome to apply for entry-level positions.
• Skills:
• Excellent communication skills (verbal and written).
• Strong problem-solving and analytical abilities.
• Basic computer literacy and proficiency in MS Office or CRM tools.
• Ability to multitask and work under pressure.
• Willingness to work in rotational shifts (including nights and weekends, if required).
• Personality: Professional, patient, customer-oriented, and team-focused.

Job Types: Full-time, Permanent

Pay: ₹9,239.80 - ₹25,780.26 per month

Benefits:

• Work from home