Body Shop Manager

Job Title: Body Shop Manager

Department: Collision Repair / Body Shop
Reports To: General Manager / Service Director
Location: Delhi

Position Summary:

The Body Shop Manager oversees all operations of the collision repair department, ensuring efficient workflow, high-quality repairs, profitability, and excellent customer satisfaction. This role manages technicians, estimators, and support staff while maintaining compliance with safety and manufacturer standards.

Key Responsibilities:

• Operational Management
• Oversee daily operations of the body shop, including scheduling, repair processes, and workflow management.
• Ensure timely and accurate completion of all repair jobs.
• Monitor work quality to meet OEM and insurance standards.
• Maintain a clean, organized, and safe work environment.
• Financial & Performance Management
• Develop and manage department budgets, including labor, parts, and overhead costs.
• Set and achieve profitability and productivity targets.
• Review and approve repair estimates, final invoices, and insurance claims.
• Track key performance indicators (KPIs) such as cycle time, CSI (Customer Satisfaction Index), and gross profit margin.
• Team Leadership
• Hire, train, and mentor body shop technicians, painters, estimators, and administrative staff.
• Conduct performance evaluations and implement improvement plans as needed.
• Foster a positive, team-oriented culture with a focus on safety, quality, and efficiency.
• Customer & Insurance Relations
• Ensure excellent customer service and timely communication regarding repair status.
• Work closely with insurance adjusters and third-party partners to resolve issues and expedite claims.
• Handle customer concerns and complaints professionally.
• Compliance & Safety
• Ensure all repair work complies with OEM procedures, environmental laws, and safety regulations.
• Maintain up-to-date certifications, tools, and training for all staff.

Qualifications:

• Minimum 2–7 years of experience in body shop or collision center operations, including 2+ years in a management or supervisory role.
• Strong technical knowledge of collision repair processes, refinishing, and insurance estimating systems (CCC ONE, Audatex, Mitchell, etc.).
• Excellent leadership, communication, and organizational skills.
• Proven ability to manage budgets, meet production goals, and deliver high customer satisfaction.
• I-CAR Gold Class, ASE, or OEM certifications preferred.

Job Type: Full-time

Pay: ₹30,000.00 - ₹50,000.00 per month

Work Location: In person