Body Shop Manager

Position Overview

The Body Shop Manager is responsible for overseeing the daily operations of the body shop, ensuring high-quality repair and service standards, efficient workflow, and excellent customer satisfaction. The role involves managing manpower, coordinating with insurance companies, controlling costs, and meeting business targets.

Key Responsibilities

• Operations Management
• Plan, organize, and supervise the body shop operations to achieve productivity, quality, and profitability targets.
• Ensure proper allocation of jobs, monitoring repair timelines, and maintaining workflow efficiency.
• Monitor and maintain quality standards for all body and paint repair jobs.
• Customer Service
• Handle customer queries, complaints, and escalations effectively.
• Ensure timely delivery of repaired vehicles with the highest quality standards.
• Coordinate with insurance surveyors and customers for claim settlements.
• Team Management
• Lead, train, and motivate the team of service advisors, technicians, painters, and other staff.
• Conduct regular performance reviews and provide skill development opportunities.
• Maintain discipline, safety, and housekeeping standards in the workshop.
• Financial & Business Targets
• Achieve revenue, profitability, and productivity targets of the body shop.
• Monitor cost control measures, manage spare parts and consumables effectively.
• Ensure proper billing, job card management, and adherence to company policies.
• Compliance & Reporting
• Ensure adherence to manufacturer guidelines, company policies, and statutory regulations.
• Prepare and present MIS reports on performance, productivity, and revenue.
• Maintain proper documentation of all repair works and customer records.

Key Skills & Competencies

• Strong knowledge of automobile body and paint repair processes.
• Excellent leadership and team management skills.
• Customer-centric approach with good communication skills.
• Ability to meet deadlines and handle pressure.
• Proficiency in using DMS / workshop management software.

Qualifications & Experience

• Diploma / Degree in Automobile / Mechanical Engineering (preferred).
• 5–8 years of experience in a body shop, with at least 2–3 years in a supervisory/managerial role.
• Experience in handling insurance claims and customer service is an advantage.

Job Type: Full-time

Pay: ₹30,000.00 - ₹40,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person