Billing Process Lead

Billing Process lead

We are offering the following shift patterns:

Early Shift:

Mid-Shift:

Night Shift:

How youll make a difference, key responsibilities:

• Role includes assisting Team Lead and supervising a team, resolving complex issues, and driving process improvements to enhance efficiency and accuracy
• The position acts as a critical support role to the Team Lead, ensuring adherence to internal controls and compliance with organizational policies.
• Performing end-to-end Billing activities and follow established policies, procedures, and management guidance.
• Manage the daily activities by ensuring timeliness and meeting all required SLA.
• Work closely with the team, team lead/manager and relevant offshore and onshore teams within O2C Tower in reaching goals and accomplishing the team vision.
• Collaborate with internal/external stakeholders to ensure invoices are submitted to the clients timely and accurately.
• Distribute invoices to external clients through various distribution platforms e.g. mail, email, and client portal uploads.

The qualities that help you thrive

The following qualifications and experience are highly desired, but if you dont tick all the boxes you could still be a perfect fit for this role. Please apply, all applications will be considered.

• Bachelors degree in finance & accounting or any Business-related course.
• 6 to 8 years of relevant professional experience in Billing, Accounts Receivable, or Order-to-Cash.
• Excellent communications skills in both written and spoken English.
• Advanced knowledge and understanding of accounting standards and procedures and internal controls.
• Experience working with ERP, i.e. Oracle Systems or SAP is preferred.
• Previous experience in process migration/transition is preferred.
• Experience working in Shared Services or BPO is preferred.
• Demonstrated success in cross-cultural, virtual team environments.

• Ability to effectively communicate and collaborate within a varied audience and internal and external customers. (Communication)
• Ability to maintain good customer relationship with the ability to initiate ways to improve customer support customer experience (Customer Service)
• Ability to be thorough and meticulous in completing assigned tasks and with the ability to propose ways to prevent or eliminate errors, discrepancies & issues. (Attention to Detail)
• Ability to identify and resolve moderate and complex issues by applying best practices and technical expertise and may recommend solutions for unique scenarios. (Problem Solving)
• Ability to work in fast-paced environment and maintain efficiency and productivity while adjusting to changes in work structure, process, and requirements. (Adaptability)