Billing Executive

Position Overview: We are seeking a highly motivated and customer-oriented individual to join our laundry store team. As an Executive at the laundry store, you will be responsible for providing exceptional customer service, managing store operations, and ensuring a seamless laundry experience for our valued customers. You will play a vital role in customer handling, assigning work to the delivery boy, managing billing and inventory, and handling customer queries. Responsibilities Customer Handling: Greet and assist customers in a friendly and professional manner. Understand and fulfill customers' laundry requirements efficiently. Provide guidance on available laundry services and pricing options. Resolve customer complaints or issues promptly and effectively. Assigning Work to Delivery Boy: Coordinate with the delivery boy to ensure timely pickup and delivery of laundry orders. Assign delivery routes and schedules to optimize efficiency. Communicate special instructions or customer preferences to the delivery staff. Billing: Accurately calculate and process laundry bills using the store's billing system (CRM). Inform customers about payment options and assist them in completing transactions. Handle cash and UPI transactions, ensuring accuracy and accountability. Inventory Management: Monitor and maintain inventory levels of laundry supplies, detergents, and other required items. Place orders for inventory replenishment as needed. Receive and inspect incoming inventory shipments to ensure quality and accuracy. Handling Customer Queries: Respond to customer inquiries regarding laundry services, pricing, and store policies in the stipulated time. Provide detailed information about special offers, promotions, or discounts. Educate customers on proper laundry care instructions and stain removal techniques. Ensuring Smooth Store Operations: Monitor cleanliness and organisation of the store, including the waiting area and service counters. Monitor laundry machines and report any malfunctions or maintenance requirements. TRAINING TO BE PROVIDED IN AREAS WHERE CANDIDATE LACKS EXPERTISE. Requirements: High school diploma or equivalent qualification. Previous experience in a customer service role is preferred. Strong interpersonal and communication skills. Ability to multitask and handle multiple customer requests. Detail-oriented with excellent organisational and problem-solving abilities. Proficient in using basic computer applications and point-of-sale systems. Familiarity with laundry equipment and procedures is a plus. Availability to work flexible schedules, including evenings and weekends.