Billing Coordinator -Loan DSA

Role & responsibilities

• Act as the first point of contact for all incoming calls, messages, and emails from HLCs, DSAs, Partners, and their billing SPOCs regarding billing or payout-related queries.
• Log, track, and prioritize all queries to ensure timely responses and resolutions in coordination with the internal billing team.
• Coordinate with the billing and finance teams to validate disbursement data, resolve payout discrepancies, and track invoice status.
• Maintain and update daily trackers for all incoming requests, resolutions, and timelines.
• Follow up with Partner SPOCs, HLCs, and DSAs to ensure submission of billing data, payout files, and MIS reports within deadlines.
• Communicate payout timelines, billing processes, and reconciliation updates clearly to all stakeholders.
• Identify and escalate recurring issues or process gaps to the Billing Manager or Operations Head for process improvement.
• Support monthly closure activities by ensuring all partner and HLC queries are closed before invoicing.
• Maintain professionalism and service quality in all stakeholder interactions.
• Onboard new DSAs (Direct Selling Agents) and ensure they are aligned with the companys billing and payout procedures.

Required Skills & Qualifications

• Bachelors degree in Commerce, Business Administration, or a related field.
• 1-3 years of experience in coordination, customer support, or billing-related roles.
• Strong communication and interpersonal skills (both verbal & written).
• Proficiency in Excel/Google Sheets and CRM tools for logging and tracking queries.
• Ability to multitask, prioritize, and manage multiple stakeholders simultaneously.
• Detail-oriented with strong problem-solving and follow-up skills.

Preferred Background

• Experience in BFSI, DSA, or Fintech operations will be an added advantage.
• Exposure to partner or vendor coordination roles is preferred.