Billing and Collections Specialist

Billing and Collections Specialist

As our Billing and Collections Specialist, you will be required to:

• Manage relationship with a growing list of clients, including consolidating and distributing monthly invoices in a timely manner per customer expectation and collections outreach for balances past due.
• Develop and maintain relationships with counterparts on the external customer and internal business side to understand billing and payments experience for Envoy customers.
• Leverage understanding of customer needs, Envoy’s products, and systems to identify and proactively address drivers of non-payment.
• Utilize and maintain third-party billing websites for invoice submission and collections outreach.
• Drive resolution on billing and payment problems by troubleshooting issues faced, understanding root cause, and interfacing with Finance, Customer Experience and Account Management teams on driving quick and efficient resolution.
• Partner with Finance, Customer Experience, and Account Management teams to proactively surface operational feedback and address process gaps/issues.
• Assist in both internal and customer facing report creation or updating on a recurring or as needed basis
  

To apply for this role, you should possess the following skills, experience and qualifications:

• Bachelor's degree or related experience
• 1-3 years of experience in a customer facing role
• Passion for technology and bringing innovative tech products to new users; skilled at quickly learning and adopting new technology tools
• Excellent written communication skills and the ability to explain highly complex topics in a way that anyone can understand
• Motivation, drive, and persistence to pro-actively solve customer problems, while remaining calm under pressure
• Yearning to immerse yourself in learning a new industry and product to become an expert
• Must speak fluent English
• High proficiency with Microsoft Excel
• Experience in Reporting
• Demonstrate a high attention to detail