Billing Account Manager

Job Description

Billing Account Manager Position Overview The role of a Billing Account Manager is to setup contract for customer account activity, prepare invoices based on contract, revenue recognition of cliental services and renewal/cancellation of the services along with Sales Support. Job Functions/Responsibilities To prepare an invoice/credit based on tasks and contract/WO signed by the practice in Sage. To prepare an invoice/credit based on the reports received from across locations on monthly basis. To ensure the accuracy and timeliness of billing by maintaining the SLA. To rectify the billing discrepancies by monitoring internal requests initiated by internal auditors and adjusting information accordingly. To support internal stakeholders by helping them with billing inquiries/requests. To address customer inquiries pertaining to billing or requests with efficiency and professionalism. To establish an initial communication with new customers to build a business relationship and gather necessary demographic information to Edit in eManager. To document the customer demographic information and validate documentation within Sage. To stay updated about the new products, services, and technical aspects. To stay informed about processes through participation in training sessions, assessments, and global meetings To review teams? productivity and quality help individuals to achieve the benchmark set for the team. To educate team about new products, services, and technical aspects. To conduct full process training for new BAMs. To educate team on areas of improvement and providing need-based training. To actively participate in committee meetings to identify and close the process gaps. Experience/Education Requirements Requirements Bachelor?s Degree required (Accounting Finance preferred) Adheres to all company policies and mandatory compliance protocols as required by eCW Requirements Fresher/ 1 Year of experience is preferred. Basic Excel Billing of Contract Knowledge of tools (Sage, eManager an added advantage) Other Skills/Abilities Strong verbal and written communication skills Sound analytical and problem ? solving skills. Ownership Accountability. Time Management. Organized with attention to detail. Strong computer skills and familiarity with Microsoft Office Tools Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for their job. Duties, responsibilities, and activities may change at any time with or without notice.