Business Development Manager Position Overview: A Business Development Manager works to improve eClinicalWorks' market position and financial growth. It is their job to work with the internal teams, marketing staff and other managers to increase sales opportunities and thereby maximize revenue for the organization. A Business Development Manager also helps manage existing clients and ensure they stay satisfied and positive. Job Functions / Responsibilities: Identify decision makers within the client organization and setup strategic meetings to help understand requirements and align future goals. Sell new products and services to current customers and enhance existing relationships. Arrange and participate in internal and external client debriefs. Work with technical staff and other internal colleagues to meet customer needs. Understand the company???s goal and purpose to enhance the company???s performance in the market. Identify opportunities for campaigns, services, and distribution channels that will lead to an increase in sales/adoption Requirements: A good understanding of Relationship management, lead generation, brand building, revenue generation, market research and penetration, customer retention etc. Basic understanding of cloud Computing/Storage, Database, Server etc. Basic understanding of US healthcare industry, Interoperability, EMR, EHR, EHX, Patient Engagement etc. Minimum one year of experience in the Healthcare Software industry, will be an added advantage Ability to Make business plan and present with executives/medical practitioners etc. Working knowledge of eClinicalWorks products and services/other EMRs will be an added advantage Excellent communication, interpersonal skills Strong ability to foster meaningful business relationships Other Skills / Abilities: Good analytical skills and negotiation skills Team player attitude and willingness to make active contributions to the team Self-driven and highly motivated Independent learner Flexible Education: Minimum Bachelor???s Degree, BBA, MBA etc. 2 Technology Drive | Westborough, MA 01581 | Tel: 508-836-2700 | Fax: 508-836-4466 | www.eclinicalworks.com
Billing Account Manager Position Overview The role of a Billing Account Manager is to setup contract for customer account activity, prepare invoices based on contract, revenue recognition of cliental services and renewal/cancellation of the services along with Sales Support. Job Functions/Responsibilities To prepare an invoice/credit based on tasks and contract/WO signed by the practice in Sage. To prepare an invoice/credit based on the reports received from across locations on monthly basis. To ensure the accuracy and timeliness of billing by maintaining the SLA. To rectify the billing discrepancies by monitoring internal requests initiated by internal auditors and adjusting information accordingly. To support internal stakeholders by helping them with billing inquiries/requests. To address customer inquiries pertaining to billing or requests with efficiency and professionalism. To establish an initial communication with new customers to build a business relationship and gather necessary demographic information to Edit in eManager. To document the customer demographic information and validate documentation within Sage. To stay updated about the new products, services, and technical aspects. To stay informed about processes through participation in training sessions, assessments, and global meetings To review teams? productivity and quality help individuals to achieve the benchmark set for the team. To educate team about new products, services, and technical aspects. To conduct full process training for new BAMs. To educate team on areas of improvement and providing need-based training. To actively participate in committee meetings to identify and close the process gaps. Experience/Education Requirements Requirements Bachelor?s Degree required (Accounting Finance preferred) Adheres to all company policies and mandatory compliance protocols as required by eCW Requirements Fresher/ 1 Year of experience is preferred. Basic Excel Billing of Contract Knowledge of tools (Sage, eManager an added advantage) Other Skills/Abilities Strong verbal and written communication skills Sound analytical and problem ? solving skills. Ownership Accountability. Time Management. Organized with attention to detail. Strong computer skills and familiarity with Microsoft Office Tools Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for their job. Duties, responsibilities, and activities may change at any time with or without notice.
Job Title: Technical Support Engineer Reporting Authority Team Lead ??? Tech Support Department/Group: Tech Support Minimum Qualification Graduation Location: Ahmedabad Minimum Experience Fresher Shift Timings EST (5:30 PM to 2:30 AM) PST (9:00 PM to 6:00 AM) Certification: NA Job Description Position Pre-requisites: Fluency in English Communication (Written and Verbal both) Ready to work in Night Shift Responsibilities: Find technical resolutions on issues or queries related to unknown or new scenarios Meet cases resolution SLAs Manage relationships with clients Work with cross-functional teams as and when required Keep up to date with all eCW products and their enhancements Maintain excellent customer satisfaction level Other duties as assigned Requirements: Proficient with relational databases (MySql, MsSql) Knowledge / Experience with Java or C++ (OOPs Concepts) Experience with Internet Protocols, HTTP / HTTPs Default ports for HTTP / FTP / MYSQL etc Experience with XML / XSL, Knowledge of SQL Server 2005, 2008 Experience with Web Application Server(s), Understanding of 3 -Tier / N-Tier Architecture Basic Knowledge of Network Concepts (VPN, Telnet, Ping, Protocols Other Skills / Abilities: Telephone etiquette Fluency in English Communication Ability to balance multiple priorities Strong analytical and problem-solving skills