Benefits Analyst

Role & Responsibilities

• Handle inquiries from clients and worksite employees (WSEs) via phone, chat, email, or case management systems.
  
• Research and resolve

  mid- to high-complexity benefits issues

  ; escalate when necessary.
• Process PeopleSoft (or similar HRIS) benefits events accurately and within deadlines.
  
• Manage

  COBRA administration

  ,

  FSA/HSA claims processing

  , and

  401(k) plan support

  .
• Oversee

  Leave of Absence (LOA) management

  from start to completion.
• Coordinate with internal teams and third-party vendors to ensure seamless benefits administration.
  
• Audit and verify peer work to maintain accuracy and compliance.
  
• Conduct outbound calls for follow-ups, benefits renewal support, or case resolution.
  
• Mentor and train colleagues on case handling and benefits research best practices.
  
• Ensure compliance with all applicable benefits regulations and company policies.
  

Preferred Candidate Profile

• Experience:

• Minimum 2 years in

  employee benefits administration

  or

  HR support

  .
• Hands-on experience in

  COBRA, LOA, FSA/HSA, and 401(k) plan processes

  .
• Familiarity with

  PeopleSoft

  or similar HRIS platforms (e.g., Workday, SAP, Oracle HCM).

• Skills:

• Strong verbal and written communication skills with excellent customer service orientation.
  
• Analytical thinking, attention to detail, and problem-solving skills.
  
• Proficiency in

  Microsoft Office Suite

  (Excel, Word, Outlook).
• Ability to manage multiple priorities in a fast-paced environment.
  
• Proven track record of resolving escalated benefits issues independently.