Banquet Manager

Position:

Department:

Location:

Reports To:

Position Overview

The Banquet Manager is responsible for overseeing and managing all aspects of banquet operations, ensuring seamless execution of events, conferences, weddings, and social functions at The Retreat Hotel & Convention Centre. This role requires strong leadership, operational excellence, guest service orientation, and attention to detail to deliver memorable experiences while maximizing revenue and profitability.

Key Responsibilities

Operations & Event Management

• Supervise and coordinate all banquet functions, including pre-event setup, event execution, and post-event breakdown.
  
• Ensure timely communication and coordination with clients, event planners, sales & marketing, and other departments.
  
• Oversee the arrangement of banquet halls, conference rooms, and outdoor venues as per event requirements.
  
• Maintain high standards of food & beverage service, dcor, and overall guest experience.
  

Leadership & Staff Management

• Lead, train, schedule, and motivate the banquet service team to deliver exceptional service.
  
• Monitor staff grooming, discipline, and performance to ensure adherence to hotel standards.
  
• Foster a culture of teamwork, continuous learning, and professional development.
  

Guest Relations

• Act as the primary point of contact for clients during events.
  
• Handle guest feedback and resolve complaints promptly and effectively.
  
• Ensure a personalized, professional, and seamless experience for all guests.
  

Financial & Administrative

• Work with the F&B Managerand Sales team to maximize banquet revenues and control costs.
  
• Prepare banquet event orders (BEOs) and ensure accuracy in execution.
  
• Monitor inventory and coordinate with the stores team for supplies, equipment, and requisitions.
  
• Prepare reports on event performance, revenue, and guest satisfaction.
  

Compliance & Standards

• Ensure compliance with hygiene, health, and safety regulations in all banquet operations.
  
• Uphold The Retreat Hotel & Convention Centre brand standards in service and presentation.
  
• Maintain banquet equipment, facilities, and furniture in excellent condition.
  

Qualifications & Skills

• Bachelors degree / Diploma in Hotel Management or related field.
  
• Minimum 5–7 years of progressive experience in banquet operations, with at least 2 years in a managerial role.
  
• Strong leadership, communication, and interpersonal skills.
  
• Ability to multitask and manage high-pressure, large-scale events.
  
• Sound knowledge of F&B service standards, event planning, and banquet operations.
  
• Proficiency in MS Office and hotel management software (IDS or similar).
  
• Flexibility to work long hours, weekends, and holidays as per event schedules.
  

Core Competencies

• Guest-Centric Approach
  
• Team Leadership & Motivation
  
• Problem Solving & Decision Making
  
• Financial Acumen & Cost Control
  
• Attention to Detail
  
• Time Management & Organizational Skills