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Hilton
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Banquet Manager

Banquet Manager

Hilton

2 - 4 years

6 - 7 Lacs

bengaluru

Posted:11 hours ago| Platform:

Apply

Skills Required

housekeeping hospitality front office labour customer service management merchandising catering operations recruitment

Work Mode

Work from Office

Job Type

Full Time

Job Description

Agree on and implement actions to make improvements to customer service.

Positively deal with and learn from customer complaints and comments with follow-up and feedback to the Catering Manager / Food & Beverage Manager.

Be proactive towards guests, assisting them with any reasonable requests, and training all team members to see these things before guests ask.

Knowledgeable of Hilton departmental standards.

Able to explain the standards to the team and Managers, assessing team members against these standards.

Monitor standards through regular standards review checks.

Develop action plans to address shortfalls in standards and identify shortfalls before they affect customer service, implementing and following through with improvements identified.

Assist with preparing rosters and job schedules for team members to meet business needs (taking into consideration internal activities and occupancy and external events, promotions, etc. ).

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Banquet Manager