Back Office Executive

ob Description:

The Back Office Executive – Investigation will support the Investigation Manager in handling MACT (Motor Accident Claims Tribunal) cases by managing documentation, coordination, data analysis, and case follow-ups to ensure timely and accurate claim processing.

Key Responsibilities:

• Assist the Investigation Manager in MACT claim investigations.
• Collect, verify, and organize documents related to motor accident claims.
• Maintain case files, investigation reports, and evidence records.
• Coordinate with investigators, advocates, surveyors, police authorities, and field staff.
• Track MACT case status, hearing dates, and compliance deadlines.
• Prepare summaries, reports, and claim analysis for management review.
• Handle correspondence with courts, lawyers, and insurance company departments.
• Verify policy details, vehicle particulars, driving license validity, FIR, charge sheet, and accident records.
• Update claims data in internal systems and ensure accurate record-keeping.
• Support fraud detection by analyzing discrepancies in claims and documents.
• Ensure compliance with company policies and legal procedures.

Skills & Qualifications:

• Graduate in any discipline (Law background preferred).
• 1–3 years of experience in insurance claims, MACT, or legal back-office operations.
• Knowledge of MACT procedures, insurance policies, and motor vehicle laws.
• Strong documentation and report-writing skills.
• Proficiency in MS Office (Excel, Word, email).
• Good coordination and communication skills.
• Attention to detail and ability to handle multiple cases.

Preferred Skills:

• Experience working with advocates and tribunal courts.
• Basic understanding of investigation and fraud analysis in insurance claims.
• Familiarity with court documentation and legal terminology.

Job Type: Full-time

Pay: ₹10,000.00 - ₹20,000.00 per month

Benefits:

• Cell phone reimbursement
• Paid sick time

Work Location: In person