Back Office Coordinator (AMC) - Operations

This role is designed for individuals with experience in back-office coordination, specifically handling AMC, sales quotes, vendor interactions, and order tracking. The candidate will work closely with OEMs, internal teams, and vendors to ensure smooth operations, warranty renewals, and backend processes.

Basic Details:

Field

• Position Name: Operations – Back Office Coordinator (AMC)
• Location: Noida Sector 58
• Reports: Manager – Operations
• Department: Operations & Service Coordination.

Sector & Industry

• Sector – IT Infrastructure / System Integration
• Sub-sector – AMC Management / Back-office Support
• Industry – Enterprise IT Services & AMC Coordination

Required Qualifications:

• Total Experience – Min 2 yrs
• Educational Background – Graduate in any discipline; preference to BBA/B.Com/B.Tech/IT
• Certifications – NA.

Responsibilities:

• AMC / Sales Quotes – Prepare and coordinate AMC proposals and sales quotes with OEMs and vendors.
• Vendor & OEM Coordination – Engage with OEMs (HP, Cisco, etc.) for support cost approvals, warranty checks, and renewals.
• Backend Data Management – Maintain order records, BORs, and backend data for tracking and reporting.
• Order Tracking – Monitor order status, follow up with vendors/OEMs, and update internal stakeholders.
• Renewals & Warranty Management – Track and ensure timely renewals of AMC contracts and warranties through OEM portals.

Skills:

• AMC & Sales Support
• OEM Portal Familiarity
• Order Coordination
• Documentation & Reporting
• Communication Skills

Ideal Traits:

• Behavioural – Detail-oriented, reliable, and proactive in handling backend operations
• Soft Skills – Strong organizational and coordination skills with the ability to manage multiple tasks.
• Teamwork – Collaborative approach to work with sales, delivery, and vendor teams.