Back Office Coordinator (AMC) - Operations

Basic Details:

• Position Name: Operations Back Office Coordinator (AMC)
• Location: Noida Sector 58
• Reports: Manager Operations
• Department: Operations & Service Coordination.

• Sector IT Infrastructure / System Integration
• Sub-sector AMC Management / Back-office Support
• Industry Enterprise IT Services & AMC Coordination

Required Qualifications:

• Total Experience Min 2 yrs
• Educational Background Graduate in any discipline; preference to BBA/B.Com/B.Tech/IT
• Certifications NA.

Responsibilities:

• AMC / Sales Quotes Prepare and coordinate AMC proposals and sales quotes with OEMs and vendors.
• Vendor & OEM Coordination Engage with OEMs (HP, Cisco, etc.) for support cost approvals, warranty checks, and renewals.
• Backend Data Management Maintain order records, BORs, and backend data for tracking and reporting.
• Order Tracking Monitor order status, follow up with vendors/OEMs, and update internal stakeholders.
• Renewals & Warranty Management Track and ensure timely renewals of AMC contracts and warranties through OEM portals.

Skills:

• AMC & Sales Support
• OEM Portal Familiarity
• Order Coordination
• Documentation & Reporting
• Communication Skills

Ideal Traits:

• Behavioural Detail-oriented, reliable, and proactive in handling backend operations
• Soft Skills Strong organizational and coordination skills with the ability to manage multiple tasks.
• Teamwork Collaborative approach to work with sales, delivery, and vendor teams.