B2C OPERATIONS EXECUTIVE

B2C Operations Executive – Job Responsibilities

• Manage end-to-end B2C operational processes, from order/service initiation to completion
• Process and track customer orders, service requests, and transactions
• Coordinate with sales, customer support, warehouse, and logistics teams to ensure timely fulfillment
• Monitor order status, delivery timelines, and service quality for individual customers
• Handle customer operational queries, complaints, and escalations
• Ensure accurate data entry, order updates, and documentation in CRM / OMS / ERP systems
• Monitor returns, cancellations, refunds, and replacements
• Track and reduce operational errors and delays
• Ensure adherence to SOPs, SLAs, and compliance standards
• Prepare and maintain daily/weekly MIS and performance reports
• Analyze customer feedback to improve customer experience and operational efficiency
• Support onboarding of new customers or service activations
• Identify process gaps and recommend continuous improvement initiatives

Key Skills & Tools

• Strong customer-handling and communication skills
• Experience with CRM, OMS, ERP systems
• Proficiency in MS Excel / Google Sheets
• Problem-solving and multitasking abilities
• Understanding of B2C customer lifecycle and service operations

Job Types: Full-time, Permanent

Pay: ₹18,000.00 - ₹23,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person